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Method and equipment for reporting and processing fault information

A fault information and fault technology, applied in the field of communication, can solve the problems of network congestion, long transmission time of reporting logs, and inability to receive fault information in time, so as to avoid missed reports and achieve the effect of completeness and effectiveness.

Inactive Publication Date: 2015-01-21
HISENSE VISUAL TECH CO LTD
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

However, due to the large log capacity of the system of the user equipment, the transmission time for reporting the log is relatively long, so that the failure information of the user equipment cannot be received in time
When encountering a fault peak, the number of user devices reporting faults increases sharply, and even network congestion may occur due to fault information reported by user devices
[0004] To sum up, due to the large log capacity of the user equipment system, the transmission time for reporting logs is long, especially when encountering a fault peak, the number of user equipment reporting logs will increase sharply, which may lead to network congestion , so that it is impossible to receive the logs reported by the user equipment in time, so that the failure of the user equipment cannot be repaired in time

Method used

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  • Method and equipment for reporting and processing fault information
  • Method and equipment for reporting and processing fault information

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Embodiment Construction

[0070] In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present invention, rather than all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0071] Embodiments of the present invention provide a method and device for reporting and processing fault information, which are used to report fault information of user equipment more effectively and shorten the time for user equipment to report fault information on the basis of ensuring that fault information of user equipment can be accurately located , Realize the timely reporting of user equipment failure information.

[0072] Sin...

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Abstract

The invention discloses a method and equipment for reporting and processing fault information. According to the method and the equipment, on the basis of ensuring that user equipment faults can be located accurately, the fault information of user equipment can be reported more effectively, time for reporting the fault information of the user equipment is shortened, and the fault information of the user equipment can be reported in time. The method comprises the steps that logs of the user equipment are analyzed according to preset relevant parameters of the fault information, and the fault information can be obtained from the logs, wherein the preset relevant parameters of the fault information comprise fault keywords; according to the obtained fault information, fault files are generated and reported to a server, wherein the fault files comprise the fault keywords.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and equipment for reporting and processing fault information. Background technique [0002] Tracking and recording the operating status of user equipment after leaving the factory is very important for quickly solving user equipment failures and tracking the quality of user equipment. When the user's equipment fails, the user will usually call the after-sales center, and the after-sales center will designate professional maintenance personnel to come to the door for maintenance. Maintenance personnel use professional equipment to capture the logs stored in the user device according to the usage of the user device. However, because the fault information in this maintenance method is manually conveyed and processed, it not only consumes a lot of manpower and material resources, but also cannot realize the timely repair of the fault of the user equipment. [0003] ...

Claims

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Application Information

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IPC IPC(8): H04L12/24
Inventor 陈益军程晋李鑫
Owner HISENSE VISUAL TECH CO LTD
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