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Communication service control method and system thereof

A technology of communication business and control method, which is applied in the field of communication, can solve problems that cannot meet the needs of enterprise business, and achieve the effect of improving business experience, quick solutions, and simple and clear operations

Active Publication Date: 2018-06-22
SHENZHEN GRANDSTREAM NETWORKS TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, as a mobile network terminal, the mobile phone cannot be managed uniformly within the enterprise network, and its recording content is stored on the terminal, which is a personal behavior and cannot meet the needs of enterprise business

Method used

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  • Communication service control method and system thereof
  • Communication service control method and system thereof
  • Communication service control method and system thereof

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Experimental program
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Embodiment Construction

[0022] The technical problem to be solved by the present invention is: the internal phone of the enterprise can be operated and recorded as quickly and conveniently as a smart phone, but it does not require the phone to have the software and hardware performance and functions of a smart phone, and the enterprise communication server is still used to realize the recording business and record content. Unified management.

[0023] The principle of the present invention is: through the recording start / stop sign agreed between the terminal and the server, the server sends the currently applied service feature code to the terminal (that is, the recording client), and then provides it in the form of an operation menu through soft key mapping processing. Choose for the user, so as to prevent the user from entering the service feature code, making the recording operation more convenient and simple.

[0024] In order to make the purpose, technical solutions and advantages of the present...

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Abstract

The invention relates to a communication business control method which is used for negotiation of communication business control signaling between a terminal and a communication server. The method mainly comprises the following operation steps that a. signaling carrying communication business characteristic codes is generated by the communication server through organization and then transmitted to a first terminal; b. the first terminal receives the signaling, records the communication business characteristic codes and displays related communication business soft keys on a screen for users to operate; and c. related communication business operation is started after the communication server receives the characteristic codes corresponding to the communication business soft keys. According to the technical scheme, the business characteristic codes do not need to be remembered by the users, and attention does not need to be paid on modification of configuration of the characteristic codes so that internal phones of enterprises are enabled to rapidly and conveniently operate related business like recording as an intelligent mobile phone does.

Description

technical field [0001] The invention belongs to the technical field of communication, and in particular relates to a method for how to negotiate recording operation between a VoIP communication terminal and a server. Background technique [0002] At present, the telephone has become an indispensable means of communication in people's daily work and life. However, there are also some disadvantages in communicating by telephone, that is, the content of the communication only exists in the memory of the two parties on the call, and it is easy to cause troubles due to memory deviation or deliberate denial. Especially in government departments, service industry, trade finance industry and other fields, there needs to be an accurate and reliable recording process for the occurrence of voice work. [0003] The existing telephone recording technology mainly adopts the following two implementation methods: Method 1: the enterprise communication server (PBX, UCM) realizes the recordi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M1/725
Inventor 张睿杨燕飞黄宇廷赵波徐晓峰李夏宾
Owner SHENZHEN GRANDSTREAM NETWORKS TECH