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Terminal remote interaction method and system

A remote interaction and terminal technology, applied in the field of terminal remote interaction methods and systems, can solve problems such as low business processing efficiency

Inactive Publication Date: 2015-02-11
CHINA MERCHANTS BANK
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0005] The main purpose of the present invention is to solve the technical problem of low business processing efficiency

Method used

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  • Terminal remote interaction method and system
  • Terminal remote interaction method and system
  • Terminal remote interaction method and system

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Embodiment Construction

[0064] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0065] The invention provides a terminal remote interaction method.

[0066] refer to figure 1 , figure 1 It is a schematic flowchart of the first embodiment of the terminal remote interaction method of the present invention.

[0067] The terminal remote interaction method proposed in this embodiment includes:

[0068] Step S10, when detecting the audio-video connection request sent by the first terminal, the server establishes an audio-video channel between the first terminal and the second terminal;

[0069] In this embodiment, the first terminal and the second terminal may include a display device, a microphone, a video capture device (such as a camera), and an audio output device (speaker). In this embodiment, the microphone is preferably a directional microphone, so as to reduce the The noise signal in the au...

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Abstract

The invention discloses a terminal remote interaction method. When an audio and video connection request sent by a first terminal is detected, a server builds an audio and video channel between the first terminal and a second terminal; when the audio data an the video data sent by the first terminal are received, a background region in the video data is determined by the server; the server carries out pre-processing on the determined background region, in addition, the audio data and the pre-processed video data are sent to the second terminal on the basis of the video channel, so that the second terminal displays the pre-processed video data, and meanwhile, the audio data is played. The invention also provides a terminal remote interaction system. The invention also provides a terminal remote interaction system. The influence of other images in the video data on the current video communication is avoided, and the service processing efficiency is improved.

Description

technical field [0001] The invention relates to the field of remote data interaction, in particular to a terminal remote interaction method and system. Background technique [0002] In order to improve the comprehensiveness of its services and improve the user experience, banks must have at least 5-7 counter personnel with complete banking knowledge in each outlet. Even in outlets with very few complex businesses, the above-mentioned high-quality staffing cannot be reduced. , this basic staffing requirement creates high costs and waste for the bank. [0003] In order to solve the above problems, the counter staff can rely on telephone and video to conduct timely business communication when handling complex business. However, due to the possible interference in the video data displayed on the terminal during the communication process, the business processing efficiency is low. [0004] Bank branch counters still have to maintain a considerable number of employees with relati...

Claims

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Application Information

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IPC IPC(8): H04N7/14H04N21/4788H04N21/472
Inventor 罗伶胥继锋夏雷邓检生冯皓东马湘
Owner CHINA MERCHANTS BANK
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