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Conversation processing method and conversation management system

A technology for dialogue processing and dialogue parameters, which is applied in electrical digital data processing, special data processing applications, natural language data processing, etc. The effect of scalability

Active Publication Date: 2015-02-18
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The system customized in this way requires a large amount of dialogue data to improve the dialogue strategy, which is relatively difficult to implement, and the learned strategy is poorly understandable, and the system controllability is low

Method used

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  • Conversation processing method and conversation management system
  • Conversation processing method and conversation management system
  • Conversation processing method and conversation management system

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Embodiment Construction

[0017] The general idea of ​​the present invention is to provide a task-related dialogue management system, which can implement task-related dialogue management by configuring business logic function modules related to specific tasks, so that new tasks can be realized by using the dialogue management system The dialog customization allows the user to quickly apply a customized dialog management system without redeveloping the dialog service involving the new task. On the other hand, in the process of dialog interaction, the dialog management system can be used to manage the user's dialog status, and generate response text according to the existing task configuration.

[0018] The task configuration mentioned here includes the parameter configuration related to the dialog state of the task and the business rule configuration related to the task.

[0019] The dialog processing method and dialog management system according to the exemplary embodiments of the present invention wil...

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Abstract

The invention provides a conversation processing method and a conversation management system. The method comprises the following steps: obtaining user demand data related with a task; updating a user conversation state according to the user demand data and preconfigured task parameters related with the task; generating one or more candidate action data according to the conversation state; generating response text data according to the one or more candidate action data.

Description

technical field [0001] The invention relates to human-computer interaction of computers, in particular to a dialog processing method and a dialog management system. Background technique [0002] A traditional task-based dialogue system includes a speech recognition module, a natural language understanding module, a dialogue management module, a back-end data processing module, a natural language generation module, and a speech synthesis module. When building a dialogue system for specific tasks, except for the speech recognition module and the speech synthesis module, the other four modules need to be customized and developed according to specific application tasks. [0003] Regarding the customized development of tasks, there are currently two main ways: [0004] 1. Redevelop each module according to the business logic of the specific task. Systems customized in this way are generally well suited to specific mission needs, but require a lot of development. [0005] 2. Ab...

Claims

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Application Information

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IPC IPC(8): G06F9/46G06F17/28
CPCG06F40/174G06F40/35G06F9/46G06F40/205G06F3/167G06F9/4881
Inventor 焦增涛汪冠春
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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