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Fault information processing method and device as well as terminal

An information processing method and technology for fault information, applied in the field of fault information processing methods and devices, and terminals, can solve problems such as incompatibility and adaptation, unclear problem types, and large delays, and achieve the effect of reducing labor consumption.

Inactive Publication Date: 2016-02-17
KENIU NETWORK TECH BEIJING
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The rapid upgrade of various versions of android by various manufacturers has led to a trend of fragmentation, that is, more and more incompatibility and adaptation problems
[0003] In order to solve the above problems, the existing technology uses Google Analytics (GA) to track and analyze the above incompatibility and adaptation problems. However, this tracking analysis method has a large delay and the problem type is not clear

Method used

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  • Fault information processing method and device as well as terminal
  • Fault information processing method and device as well as terminal
  • Fault information processing method and device as well as terminal

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Embodiment Construction

[0051] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0052] Embodiments of the present invention provide a fault information processing method, device, and equipment for quickly and automatically summarizing fault information, locating problem types, and reducing blind testing. Detailed analysis is given below.

[0053] See figure 1 , figure 1 It is a schematic flowchart of a fault information processing method disclosed in an embodiment of the present invention, as shown in figure 1 As shown, the me...

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Abstract

The invention discloses a fault information processing method and device as well as a terminal. The method comprises the following steps: generating an index value forfault information; and uploading a log file to a server so that the server gathers the log file according to type information, system information or software version information, wherein the log file includes the type information, the system information, the software version, the index value and the fault information. By adopting the fault information processing method, the fault information of the terminal is gathered intelligently so that the research personnel can rapidly position the problem type and then the manpower consumption caused by blind tests can be decreased.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a fault information processing method, device, and terminal. Background technique [0002] At present, android has been popular since its birth and is becoming more and more popular. It is different from other mobile terminal operating systems, and it has the advantages of open source, low system cost, and the innovation space provided to third parties with a large degree of freedom. Extensive support from various manufacturers. The rapid upgrade of various versions of android by various manufacturers has led to a trend of fragmentation, that is, more and more incompatibility and adaptation problems. [0003] In order to solve the above problems, the existing technology adopts Google Analytics (GA) to track and analyze the above incompatibility and adaptation problems. However, this tracking analysis method has a large delay and the type of the problem is not clear. Contents...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/34
Inventor 张康宗王春雷罗鹏
Owner KENIU NETWORK TECH BEIJING
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