Computer-assisted telephone interview system operation method

Abstract

The invention discloses a computer-assisted telephone interview (CATI) system operation method. The method comprises the following steps: work starts; user registration and login are carried out to become a management terminal or an agent terminal; agent terminal distribution, questionnaire design, sample management, statistic analysis and monitoring execution and the like are carried out; the agent terminal logs in the system, records and keeps identity information and then, carries out interview execution work; a voice plugin is installed by the system, and the agent terminal transmits voice signals to a communication exchange storage device; interviewees are interviewed; the agent terminal records the identity information of the interviewees and keeps the identity information in an archive management system; call records, interview records and interview results are recorded, and a report table is formed and stored; the management terminal carries out monitoring on the agent terminal; the management terminal carries out audio monitoring on the agent terminal; the management terminal carries out voice monitoring on the agent terminal; the management terminal can send the problems to the agent terminal in the form of voice and text messages; and the whole interview flow is over.

Description

technical field [0001] The invention relates to an operation method of a telephone access system, in particular to an operation method of a remote telephone access system using a network. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. Traditional market research methods mainly include door-to-door visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer calls the respondent, asks the respondent about some survey content by telephone, and then records the survey results on the paper questionnaire. The questionnaire of this survey method needs to be produced and printed; the telephone needs to be manually dialed; the data obtained from the survey needs to be entered manually, so this survey method is inefficient and costly, and manual intervention is likely to cause operational errors. [0003] With ...

AI Technical Summary

Problems solved by technology

[0006] 1) It can only run in the local area network, and cannot realize remote management and operation;

[0007] 2) The computer of the interviewer must install the application program;

[0008] 3) It is necessary to set up seats, wiring, dedicated servers, and configure hardware devices such as voice cards, which requires high equipment costs

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