Proxy server and its control method and call center login system

The technology of a proxy server and a control method is applied in the call center login system, the proxy server and its control field, which can solve the problems of difficult adjustment and recovery of the agent number, and achieve the effect of unified login.

Active Publication Date: 2018-09-25
携程旅游信息技术(上海)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defects in the prior art that the same agent needs to set multiple agent numbers in order to log in to different PBXs or different service skill groups in the same PBX, and the agent numbers are difficult to adjust and recover, and provide A proxy server, its control method and call center login system

Method used

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  • Proxy server and its control method and call center login system
  • Proxy server and its control method and call center login system

Examples

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Embodiment

[0040] A proxy server 1 such as figure 1 As shown, it includes: a verification unit 101 , an area management unit 102 , a dynamic allocation unit 103 and a dynamic recovery unit 104 .

[0041] The verification unit 101 is used to receive the domain account number and password sent by the agent client 2 when logging in, obtain the hardware information of the agent client 2, and verify the domain account number and password, and call the area management if the verification is passed. The unit 102 outputs prompt information to the agent client 2 if the verification fails. Wherein, the domain account number is an account number of an agent, and the domain account number of each agent is different; the hardware information includes the extension number of the agent client 2 (that is, for management, the number of the agent client) and / or PC information (such as the software or hardware information of the seat client); the verification includes judging whether the domain account nu...

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Abstract

The invention discloses a proxy server and a control method thereof, and a call center login system. The proxy server comprises a verification unit, a regional management unit and a dynamic allocation unit, wherein the verification unit is used for receiving a domain account and a password of a seat client, obtaining hardware information and verifying the domain account and the password, and calling the regional management unit if passing verification, otherwise outputting a prompt message; the regional management unit is used for judging a region where the seat client is located and a corresponding PBX (Private Branch Exchange) and a service skill group to which the domain account belongs, and calling the dynamic allocation unit if judging successfully, otherwise outputting the prompt message; and the dynamic allocation unit is used for applying a dynamic seat number for a seat number pool, and marking the seat number as a usage state and returning the seat number to the seat client if applying successfully, otherwise outputting the prompt message. According to the proxy server and the control method thereof and the call center login system, login of seats through one account under a large-scale call center across the PBX is realized, the current situation that different seat numbers are needed to log in different PBXs can be eliminated, and the uniform login of the seats is realized.

Description

technical field [0001] The invention relates to the Internet field, in particular to a proxy server, its control method and a call center login system. Background technique [0002] At present, many enterprises will set up large-scale call centers, such as large-scale e-commerce websites, mobile communication companies, etc., to communicate with customers through the call center and understand customer needs. Usually there are a large number of agents in the call center, and the agents log in to a small number of PBXs (subscriber-level switches) through the agent softphone system. Due to the limitations of the PBX itself, if the same agent needs to log in to different PBXs or the Different service skill groups need to use different seat numbers, which requires setting multiple seat numbers for the same seat personnel in each PBX. At the same time, it is also difficult for an agent to remember multiple agent numbers and switch between different PBXs or different service skil...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51
CPCH04M3/5133H04M3/5175
Inventor 张乐意邓明明
Owner 携程旅游信息技术(上海)有限公司
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