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Component failure handling method and device for self-service transaction equipment

A troubleshooting method and self-service transaction technology, applied in the direction of handling coins or valuable banknotes, a complete banking system, a complete banking system, etc., can solve the problem of lowering equipment operating efficiency, increasing labor burden, and increasing users of deposit and withdrawal self-service teller machines Waiting time and other issues to achieve the effect of reducing labor burden, reducing waiting time, and improving operating efficiency

Active Publication Date: 2016-07-06
SHENZHEN YIHUA COMP +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0012] In view of this, the present invention provides a component failure processing method and device for self-service transaction equipment, aiming to solve the problem of lowering the operating efficiency of the equipment caused by the failure of the deposit and withdrawal self-service teller machine in the prior art, and increasing the labor burden and increasing The problem of user waiting time

Method used

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  • Component failure handling method and device for self-service transaction equipment
  • Component failure handling method and device for self-service transaction equipment
  • Component failure handling method and device for self-service transaction equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0053] A method for handling component failures of self-service transaction equipment, such as figure 1 As shown, the steps include:

[0054] Step 1: Receive the fault type code;

[0055] Step 2: According to the fault type code, determine whether the fault belongs to a recoverable fault type;

[0056] Step 3: If the fault belongs to a recoverable fault type, automatically restore the work of the component to which the fault belongs;

[0057] Step 4: If the fault is an unrecoverable fault type, directly report an error to prompt manual processing.

[0058] Whether the fault type code is a recoverable fault type code, please refer to Table 1:

[0059] Fault type code

The fault type corresponding to the fault type code

Whether it is a recoverable type code

0x0001

Poor separation at reception

√

0x0002

Temporary storage transfer department card banknotes

√

0x0003

Identification unit error

×

0x0004

belt fal...

Embodiment 2

[0064] Such as figure 2 As shown, the self-service transaction equipment is a deposit and withdrawal self-service teller machine. The fault types of the banknote feeding motor of the deposit and withdrawal self-service teller machine include the fault of the banknote feeding motor caused by banknote jams, and the corresponding fault type codes for the banknote delivery motor failure caused by banknote jams. It is the recoverable fault type code.

[0065] The cash deposit and withdrawal self-service teller machine includes modules such as a hospitality section 11, a temporary storage section 13, a banknote inspection section 12, a forgotten and recovered cash box 14, a cash box 15, and a banknote waste box 16. Each module is connected through a banknote transmission channel. There are position sensors everywhere. If the sensing area of ​​the position sensor is blocked by the banknote, it will give a status signal. If the sensing area is not covered by the banknote, it will giv...

Embodiment 3

[0081] A component failure processing device for self-service transaction equipment, including module A1, module A2, module A3 and module A4 as follows:

[0082] Module A1: Receive fault type code;

[0083] Module A2: According to the fault type code, determine whether the fault belongs to a recoverable fault type;

[0084] Module A3: If the fault belongs to a recoverable fault type, automatically restore the work of the component to which the fault belongs;

[0085] Module A4: If the fault is an unrecoverable fault type, directly report an error to prompt manual processing.

[0086] The technical effect is summarized as follows: the present invention, when carrying out component fault processing, by dividing the fault type code into two types of recoverable fault type code and non-recoverable fault type code according to the actual situation, the recoverable fault type code is processed Automatic recovery of the work of the corresponding components, using the operation meth...

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Abstract

The invention discloses a component failure handling method and device for self-service transaction equipment and relates to the field of self-service transaction equipment. and the method and device are mainly used for failure handling of the self-service transaction equipment. According to the device, architecture of a function module of the method is mainly achieved through a computer program. The component failure handling method and device aim to achieve the technical effect that in the self-service transaction equipment, when component failure happens to the self-service transaction equipment, a failure type code is received, whether the failure belongs to the restorable failure type or not is judged according to the failure type code, if the failure belongs to the restorable failure type, work of a component to which the failure belongs is restored automatically, and if the failure belongs to the unrestorable failure type, the error is directly reported to remind manual handling.

Description

technical field [0001] The invention relates to the technical field of troubleshooting of self-service transaction equipment, in particular to a method and device for troubleshooting components of self-service transaction equipment. Background technique [0002] Self-service transaction devices have been widely used, and an automatic teller machine (Automatic Teller Machine, ATM) is one of the most widely used self-service transaction devices. As of the end of 2014, the number of connected ATMs across the country was 614,900, a year-on-year increase of 18.25% from 520,000 at the end of the previous year. Such a large number of self-service trading equipment is spread all over the country, and the daily maintenance workload of the equipment is huge. [0003] At present, the deposit and withdrawal self-service teller machine usually has the following units: a customer service department for issuing and accepting banknotes with customers, a banknote checking department for ide...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F19/00
Inventor 邹衡君
Owner SHENZHEN YIHUA COMP
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