Flexible service scheduling system and method capable of adjusting window-opening number in real time

Abstract

The invention discloses a flexible service scheduling system and method capable of adjusting the window-opening number in real time. The system comprises a user and staff management module, a historical synchronous data management module, an algorithm parameter management module, a scheduling period management module, a unit time definition management module, a window number generation module, a new scheduling module, and a scheduling management module. According to the scheduling system, a scheduling table can be obtained through prediction, a prediction result can be corrected according to the change of the actual window numbers in different periods, the optimized prediction result is obtained, and a scheduling result is generated; and through limitation on the login of window staff and monitoring and data analysis of various states, the management function of the window staff is effectively realized, the window staff can directly ask for leave and change shifts in the system, the system can adjust the scheduling plan and check various statistical data of the window staff after successful application, and a basis is provided for scientific scheduling.

Description

technical field [0001] The invention relates to a flexible service scheduling system and method capable of adjusting the number of open windows in real time. Background technique [0002] In the existing window service, the time management of the staff adopts a relatively traditional method: how many windows to open and how to open the windows are completely arranged manually, and a staff schedule is established. Due to the rapid development of the economy, the number of window services is increasing day by day, the number of services is increasing rapidly, and the service requirements are also higher. However, the number of open windows and window staff in the existing service halls are relatively fixed. If we do not adopt a scientific method to open up the number of windows and adjust the staff allocation, and only rely on the limited service ability and work performance of the current service hall window staff, the service hall will inevitably increase the waiting time of...

AI Technical Summary

Problems solved by technology

[0003] Although there are some scheduling methods, such as the patent number 200810167327.2, which is a Chinese patent titled a scheduling system and method, they cannot meet the actual needs of the window service industry.

Images