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Remote online service system and method

A service system and remote service technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as cumbersome and low equipment operation efficiency

Pending Publication Date: 2016-11-23
甘肃省科学技术情报研究所
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide a remote online service system to solve the problem of low efficiency and cumbersome operation of existing equipment

Method used

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  • Remote online service system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0024] Embodiment 1—Example scenario: the technical support personnel and the business software users are not in the same city, the business software users are in city A, and the technical support personnel are in city B.

[0025] In City B, a computer is used as a technical system (F), and the service system requester (Qc) is started to monitor whether the remote end sends information;

[0026] When the business personnel in City A encounter problems and need timely support from the technical personnel in City B, he clicks the "Help" button. At this time, the service system requester (Qc) obtains some relevant parameters of the technical system receiver (Fc), and then Open the help interface of the service system requester (Qc), you can fill in short information or not fill in any information, and finally click the "Send Request" button on the helper interface, the service system requester (Qc) will send the information synchronously or asynchronously Go to the service system...

Embodiment 2

[0027] Embodiment 2 - example scenario: the technical support personnel and the business personnel are in a local area network, the computer where the business personnel are located is said to have 1 computer in A, and the computer where the technical support personnel is located is said to have 2 computers in B.

[0028] In place B, use one computer as the service system requester (Qc) and another computer as the technical system supporter (Fs), start these two computers respectively, let the service system requester (Qc) start to monitor whether the remote end is Send information, and the technical system support terminal (Fs) also enters the standby state;

[0029] When the business personnel in A place encounter computer problems during their work and need timely support from the technicians in B place, the service system requester (Qc) starts first, obtains some relevant parameters of the technical system receiver (Fc), and then opens the service system requester In the h...

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PUM

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Abstract

The invention discloses a remote online service system and method, and solves the problems that the existing equipment is low-efficiency and complex in operation. The remote service system is formed by combining a service system and a technology system, the service system comprises two parts of a service system information end and a service system request end, the technology system comprises two parts of a technology system support end and a technology system receiving end, the service system information end and the technology system support end are mounted on a technology server, the service system request end and the technology system receiving end are mounted on a client computer, the service system request end is connected with the service system information end through a network, and the technology system receiving end and the technology system support end are connected through the network. By adoption of the remote online service system and method disclosed by the invention, the whole process from initiation of a service request to accessing of the service does not require assistance of any other modes such as phones, short messages and QQ.

Description

technical field [0001] The invention belongs to the communication field, and in particular relates to a remote online service system. Background technique [0002] The subject of existing cloud computing-based software providing systems and methods is the use of cloud servers. to the same cloud server, but are separated from each other and do not perceive each other. [0003] In terms of ensuring software business processing, the existing methods often cannot timely, accurately, and effectively deal with various problems that operators who use business software may encounter at any time. In practice, traditional phone calls and text messages are often used. , QQ and other means of communication, the operation is inefficient and cumbersome. Contents of the invention [0004] The purpose of the present invention is to provide a remote online service system to solve the problem of low efficiency and cumbersome operation of existing equipment. [0005] Another object of the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L29/08
CPCH04L51/046H04L67/02H04L67/125
Inventor 杨生举赵凡施韶亭赵昕晖蒙杰
Owner 甘肃省科学技术情报研究所