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Enterprise internal call response management system and management method

A call answering and management system technology, applied in data processing applications, instruments, office automation, etc., can solve problems such as untimely call response, no call record, and difficult workload, so as to save communication costs, reduce workload, and improve The effect of work efficiency

Inactive Publication Date: 2017-01-18
NANJING J-RIDGE SOFTWARE DEV CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In manufacturing enterprises, especially in the process of discrete manufacturing, there are many upstream and downstream processes or the handover of tasks between different departments, such as material transfer, repair of defective products, and handling of equipment failures. Due to the distance between offices, currently The main method of processing is to send tasks through telephone calls, or general communication tools such as QQ groups and WeChat groups. After seeing the messages, the task recipients will reply whether they have time to process and the processing time. In the current management method, there is a call response Issues such as untimely, low efficiency, no record of calls, difficult workload statistics, etc.

Method used

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  • Enterprise internal call response management system and management method
  • Enterprise internal call response management system and management method
  • Enterprise internal call response management system and management method

Examples

Experimental program
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Embodiment 1

[0032] figure 1 The internal call answering management system in the enterprise includes: a management server, a call originating terminal, a call answering terminal, and a call closing terminal; the management server is used to store and publish call tasks, and update the status of call tasks, and the call task The status includes: new, to be closed, completed; and after receiving the order grabbing request sent by the call answering end, judge whether the order grabbing is successful according to the order grabbing rules; the call originating end is used to create a call task and send a call to the management server The task information of the task, the management server stores the status of the call task as new; the call answering terminal is used to receive the call task, and wait for the feedback from the management server after sending the order grabbing request to the management server, and execute the call task if the order grabbing is successful , the management serve...

Embodiment 2

[0042]This embodiment mainly introduces a specific implementation of the app of the enterprise internal call response management system in embodiment 1, and further introduces the enterprise internal call response management system and management method in the present invention in combination with the operation and use of the user terminal.

[0043] This embodiment is a call answering system app established based on the business data of an enterprise, which involves the fields of oil machinery and engineering, starch machinery and engineering, and fermentation machinery and engineering. The production of the enterprise belongs to a typical discrete important operation mode. A single floor reaches 30,000 square meters, with more than 300 workstations.

[0044] Participants in the enterprise internal call answering management system can be divided into three roles: call originator, call answerer and call closer. The system is implemented in the form of a mobile phone app, and eac...

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PUM

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Abstract

The invention discloses an enterprise internal call response management system and a corresponding management method. The system comprises a management server, a call originating end, a call response end and a call ending end. Information intercommunication among the call originating end, the call response end and the call ending end is established through the management server to accomplish an internal call response business flow of an enterprise, communication cost in the business circulation process is saved, work efficiency is improved, data tracking processing on the full flow can be carried out, statistics analysis on historical call records can be rapidly carried out, workload of statistics staff is reduced, and enterprise management efficiency is improved.

Description

technical field [0001] The invention relates to the field of enterprise internal management, in particular to an enterprise internal call response management system and management method. Background technique [0002] In manufacturing enterprises, especially in the process of discrete manufacturing, there are many upstream and downstream processes or the handover of tasks between different departments, such as material transfer, repair of defective products, and handling of equipment failures. Due to the distance between offices, currently The main method of processing is to send tasks through telephone calls, or general communication tools such as QQ groups and WeChat groups. After seeing the messages, the task recipients will reply whether they have time to process and the processing time. In the current management method, there is a call response Untimely, low efficiency, unrecorded calls, difficult workload statistics and other problems. Contents of the invention [0...

Claims

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Application Information

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IPC IPC(8): G06Q10/10
CPCG06Q10/103
Inventor 李海峰刘凯刘仁丽韦延民
Owner NANJING J-RIDGE SOFTWARE DEV CO LTD