Question and answer data processing method and apparatus and automatic question and answer method and apparatus

A data processing and data technology, applied in the fields of electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of large amount of data in question and answer database, high difficulty in data maintenance, low efficiency of automatic question and answer system, etc., to reduce the scale , improve accuracy and efficiency

Active Publication Date: 2017-02-22
ZHEJIANG TMALL TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But its disadvantage is that the automatic question answering system can only meet the user's consulting needs within the range of preset questions. Information that changes frequently, such as preferential information and product update information, is more difficult to maintain data, which eventually leads to low efficiency of the automatic question answering system in the automated application of business object consultation, and it is difficult to meet the requirements of a large number of users and a large number of business objects. need

Method used

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  • Question and answer data processing method and apparatus and automatic question and answer method and apparatus
  • Question and answer data processing method and apparatus and automatic question and answer method and apparatus
  • Question and answer data processing method and apparatus and automatic question and answer method and apparatus

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Embodiment 1

[0043] The inventors of the present application found in the process of implementing the present application that a second user generally sells various business objects (and may introduce new business objects), and most of the inquiries from the first user are about how to buy business objects (Buy one get one free, etc.), how to use (eat), how the effect is and other related issues, this type of consultation accounts for more than 50% of the consultation. The second user maintains the common questions of the first user as knowledge points, and a knowledge point includes questions and corresponding answers. For example, knowledge point 1 "What are the main functions of vitamin C?". When the customer question 1 "What are the functions of vitamin C", the automatic question answering system can use the text similarity technology to find that the knowledge point 1 "What are the main functions of vitamin C" is very similar to the customer's question, so the automatic question answe...

Embodiment 2

[0074] On the basis of optimizing the question-and-answer database in the aforementioned manner, the embodiment of the present application also provides an automatic question-answer method, see figure 2 , the method may include the following steps:

[0075] S201: Establish a question-and-answer database in advance, the question-and-answer database includes public knowledge points and non-public knowledge points, the questions of the public knowledge points do not have business object tags, and the questions of the non-public knowledge points have business objects A label, wherein the business object label includes a business object name, category or brand;

[0076] S202: Receive a question text from the first client;

[0077] S203: Determine whether the first business object tag exists in the question text;

[0078] S204: If it exists, use the non-public knowledge point to match the question text;

[0079] If the question text does not include a business object tag, the co...

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Abstract

Embodiments of the invention disclose a question and answer data processing method and apparatus and an automatic question and answer method and apparatus. The question and answer data processing method comprises the steps of collecting question and answer data generated in a consultation process of a business object; performing text analysis on the question and answer data according to business object tag information contained in the question and answer data, and determining combinable questions, wherein the business object tag information comprises a business object name, a category or a brand; determining a combined knowledge point according to the combinable questions, wherein a combined knowledge point text comprises a combined question and a corresponding answer; and providing first recommendation information for a second user end according to the combinable questions and the combined knowledge point, thereby updating a question and answer database. Through the methods and the apparatuses provided by the embodiments of the invention, the accuracy and efficiency of an automatic question and answer system can be improved.

Description

technical field [0001] The present application relates to the technical field of automatic information processing, in particular to question and answer data processing, automatic question and answer method and device. Background technique [0002] As a platform for online transactions, the e-commerce system usually faces at least two types of users: buyers and sellers. Buyers include users who use the interface application of the e-commerce platform to purchase goods, such as accessing the e-commerce website through a browser, or using Users who implement purchase-related behaviors of business objects, such as e-commerce mobile applications. Sellers can include e-commerce companies that provide trading platforms, and users who rent certain resources in the e-commerce system to sell goods or services. The e-commerce system can be regarded as a bridge between buyers and sellers. It is a basic function of the e-commerce system to provide the interaction of commodity service in...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F17/30
Inventor 王雄威
Owner ZHEJIANG TMALL TECH CO LTD
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