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Work order analyzing method and apparatus

A work order and technology to be analyzed, applied in the field of distribution network and data analysis, can solve problems such as heavy workload, low efficiency, and inability to realize comprehensive analysis of work order data

Inactive Publication Date: 2017-03-15
WENZHOU ELECTRIC POWER BUREAU
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] By analyzing the work order data recorded by customer service personnel within a certain period, a lot of useful information can be obtained, for example, the change trend of the number of work orders within the period, the cost situation, and the manpower and emergency repair material arrangement of the maintenance department can also be analyzed Whether it is reasonable and other information, and arrange the work in the next cycle according to these information, but in the existing technology, only simple statistical analysis of the work order data is performed manually, and a comprehensive analysis of the work order data cannot be realized, and Heavy workload and low efficiency

Method used

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  • Work order analyzing method and apparatus

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Embodiment 1

[0068] The embodiment of the present invention provides a work order analysis method. The method provided by the embodiment of the present invention can be applied in power grid enterprises, and of course can also be applied in other places. The embodiments of the present invention mainly use power grid enterprises as examples for introduction.

[0069] When the method provided by the embodiment of the present invention is used to analyze the work order, such as figure 1 As shown, steps S110-S170 are included, specifically as follows.

[0070] S110. Obtain work order data and influencing factor data periodically, where the above work order data includes the number of work orders, and the above influencing factors include weather factors and holiday factors.

[0071] The above-mentioned work order refers to the list of customer information and needs recorded by the customer service personnel of the power grid enterprise when accepting customer service.

[0072] The above-menti...

Embodiment 2

[0151] An embodiment of the present invention provides a work order analysis device, which is used to execute the work order analysis method provided in Embodiment 1 above, such as Figure 4 As shown, the device includes:

[0152] The acquisition module 410 is configured to periodically acquire work order data and influencing factor data, the work order data includes the number of work orders, and the influencing factor data includes weather factors and holiday factors.

[0153] The first determining module 420 is configured to determine the total quantity of acquired work orders according to the above-mentioned quantity of work orders.

[0154] The calculation module 430 is configured to calculate the degree of influence of each influencing factor in the influencing factor data on the total quantity of the above-mentioned work orders according to the above-mentioned total number of work orders and the data of influencing factors.

[0155] The screening module 440 is configur...

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Abstract

The invention provides a work order analyzing method and apparatus wherein the method comprises: periodically obtaining the work order data and influencing factor data; determining the total number of obtained work orders; according to the total number of the work orders and the influencing factor data, screening one or more influencing factors whose influencing degree value on the total number of the work orders is greater than or equal to a preset degree value; according to the influencing data and the number of work orders corresponding to the screened influencing factors, determining the regression coefficient of the linear regression model between the number of work orders and the screened influencing factors; according to the regression coefficient, the influencing factor data of a to-be-forecasted cycle and the linear regression model corresponding to the screened factors, determining the number of work orders of the to-be-forecasted cycle; and according to the obtained work order data, determining at least one of the following items in a to-be-analyzed area: the number of the full-caliber work orders, the high-and low-pressure work order ratio matrix, the work order repair cost and the day repair threshold value. The invention realizes the multi-faceted analysis of the obtained work order data, and avoids the use of manual modes, and the work efficiency is high.

Description

technical field [0001] The invention relates to the technical field of distribution network and data analysis, in particular to a work order analysis method and device. Background technique [0002] In power grid enterprises, when accepting customer service, the customer service personnel of the power grid enterprise will record the customer's information and needs on the work order, and transfer the work order to relevant departments such as power maintenance and distribution network emergency repair. Arrange the corresponding repair personnel to deal with the work order. [0003] By analyzing the work order data recorded by customer service personnel within a certain period, a lot of useful information can be obtained, for example, the change trend of the number of work orders within the period, the cost situation, and the manpower and emergency repair material arrangement of the maintenance department can also be analyzed Whether it is reasonable and other information, a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q10/06G06Q50/06
CPCG06Q10/04G06Q10/0631G06Q50/06
Inventor 周长星杨自强张继伟韩永浩莫小良石磊
Owner WENZHOU ELECTRIC POWER BUREAU