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Method and device for uploading text information

A text information and text input technology, which is applied in the network field, can solve the problem of not being able to upload text information in IVR services, and achieve the effect of ensuring account security

Active Publication Date: 2021-01-26
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides a method and device for uploading text information, which is used to solve the problem that in the prior art, when the terminal uses the IVR service of the intelligent network, it can only interact according to the user's keystrokes like a traditional phone. Except, no text information can be uploaded to the IVR service

Method used

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  • Method and device for uploading text information
  • Method and device for uploading text information

Examples

Experimental program
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Embodiment 1

[0046] In order to solve the problem in the prior art that when using the IVR service of the intelligent network, the terminal can only interact according to the user's keystrokes like a traditional phone, and the user cannot upload any text information to the IVR service except according to the keystrokes, the embodiment of the present invention Provides a method for uploading text information, the method includes: when a specified audio signal is detected, obtain the text information input by the user, perform character encoding on the text information, generate a code source for transmission to the switch, and convert the code source sent to the switch. The switch will convert the code source into a character string in a specified format, and send the character string to the interactive voice response system. Finally, the interactive voice response system decodes the string uploaded by the switch to obtain text information. Through this method, the method of uploading text ...

Embodiment 2

[0064] In the embodiment of the present invention, a method for obtaining text information is also provided, such as Figure 4 Shown is a flow chart of a method for acquiring text information in an embodiment of the present invention, the method comprising:

[0065] S401, receiving the character string reported by the switch;

[0066] S402. Decode the character string reported by the switch to obtain text information input by the user on the terminal.

[0067] Specifically, if image 3 As shown, when the switch receives a service request for enabling text upload, the switch will generate a trigger instruction, and trigger the IVR service text acquisition function through the trigger instruction.

[0068] The IVR service will generate a play command and a number receiving command. The play command here is used to instruct the switch to play the specified audio signal on the specified audio link, and the number receiving command is used to instruct the switch to receive the co...

Embodiment 3

[0084] Corresponding to a method for uploading text information in the embodiment of the present invention, the embodiment of the present invention also provides a device for uploading text information, such as Figure 5 Shown is a schematic structural diagram of a device for uploading text information in an embodiment of the present invention, and the device includes:

[0085] A protocol processing module 501, configured to obtain text information input by a user when a specified audio signal is detected;

[0086] An encoding module 502, configured to character-encode the text information to generate a code source for transmission to the switch;

[0087] The baseband module 503 is configured to send the code source to the switch, so that the switch obtains a character string in a specified format based on the code source conversion, and sends the character string to the interactive voice response system.

[0088] Further, in the embodiment of the present invention, the devic...

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Abstract

The invention discloses a method and device for uploading text information. The method includes: when a specified audio signal is detected, acquiring text information input by a user, performing character encoding on the text information, and generating a code source for transmission to an exchange, Send code source to switch. The switch will convert the code source into a character string in a specified format, and send the character string to the interactive voice response system. Finally, the interactive voice response system decodes the string uploaded by the switch to obtain text information. Through this method, the method of uploading text information by the terminal is tried, so that the use of the IVR is more convenient and the service function of the IVR is expanded.

Description

technical field [0001] The present application relates to the field of network technology, in particular to a method and device for uploading text information. Background technique [0002] An interactive voice response system (English: Interactive Voice Response, IVR for short) in an intelligent network is a basic telecommunications service with a wide range of applications. In the telecommunications industry, it is mainly used to provide users with self-services such as self-service call fee inquiry and self-service recharge. In the banking industry, it is mainly used for self-service telephone banking services, including self-service account details inquiry, self-service transfer and other self-services. In the transportation industry, it is mainly used for self-services such as self-service ticket booking and self-service rebooking. For the above self-service, the mobile phone, fixed phone or software terminal user dials the IVR access code provided by the service prov...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493
CPCH04M3/493
Inventor 任卓元
Owner ZTE CORP
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