Processing method of session information, server and computer readable storage medium
A technology of conversational information and processing methods, applied in the field of information processing, can solve problems such as insufficient intelligence, no effective solutions, and incomplete preset answers, so as to avoid selection troubles and improve accuracy
Inactive Publication Date: 2017-06-30
TENCENT TECH SHANGHAI
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Problems solved by technology
[0003] The problem with the existing AI technology is that even if the database has the above-mentioned preset answers based on the analysis of historical records, on the one hand, the questions asked by users have a breadth and depth, making it difficult to deal with unforeseen situations. The preset answer is not comprehensive; on the other hand, the preset answer is provided for the user to choose, which is different from the question-and-answer chat mode in the real human interaction scene, which is not intelligent enough
However, in related technologies, there is no effective solution to this problem
Method used
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[0065] The implementation of the technical solution will be further described in detail below in conjunction with the accompanying drawings.
[0066] A mobile terminal implementing various embodiments of the present invention will now be described with reference to the accompanying drawings. In the following description, the use of suffixes such as "module", "component" or "unit" used to represent elements is only to facilitate the description of the embodiments of the present invention, and has no specific meaning by itself. Therefore, "module" and "component" may be used mixedly.
[0067] In the following detailed description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced without these specific details. In other instances, well-known methods, procedures, components, circuits, and networks have not been disclose...
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The invention discloses a processing method of session information, a server and a computer readable storage medium. The method includes the steps that a session request issued by a terminal is received, and the session information is analyzed from the session request; the session information is classified and clustered, and at least one class of feature parameters is obtained; the session information is distributed to at least one information feedback platform according to the at least one class of feature parameters; feedback information and information credibility parameters sent by the at least one information feedback platform are received, and first feedback information with the highest credibility is selected out; the first feedback information is compared with a threshold value, when it is judged that the first feedback information is credible according to the comparison result, the first feedback information is returned to the terminal through session request response; the current session state of the terminal is tracked according to a state tracking strategy, a next step of response operation is determined according to the session information, and after the response operation is executed, the response result is returned to the terminal.
Description
technical field [0001] The present invention relates to information processing technology, in particular to a session information processing method, server and computer-readable storage medium. Background technique [0002] With the development of Internet technology, communication technology, smart terminals and other fields, users' lives are becoming more and more intelligent. The new artificial intelligence (AI, Artificial Intelligence) technology is becoming an important entrance for data, services, and products to be connected to human life. Using the existing AI technology, users can interact and process intelligent chat information through the chat robot or the background server connected to the chat page. For example, in a shopping life scene, the user usually calls the customer service agent. The customer service agent is a real person. That is to say, this traditional information interaction is a real conversation between people. If the customer service agent is b...
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IPC IPC(8): H04L29/08H04L12/58
CPCH04L51/04H04L67/14H04L67/60
Inventor 金星明李鹏李科
Owner TENCENT TECH SHANGHAI