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Questionnaire Generation Method and Device

A technology for generating devices and questionnaires, which is applied in the field of information processing and can solve problems such as disengagement and the impact of CRM system security

Active Publication Date: 2021-01-29
TAIKANG LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, due to the need to re-create a special website to be responsible for the questionnaire survey, it is out of the scope of the CRM system, which has a certain impact on the security of the CRM system, and there are many deficiencies in the collection and statistics of questionnaire answers.

Method used

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  • Questionnaire Generation Method and Device
  • Questionnaire Generation Method and Device
  • Questionnaire Generation Method and Device

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Embodiment Construction

[0049]Example embodiments will now be described more fully with reference to the accompanying drawings. However, the example embodiments can be implemented in various forms, and should not be construed as being limited to the examples set forth herein; on the contrary, the provision of these embodiments makes the present disclosure more comprehensive and complete, and fully conveys the concept of the example embodiments To those skilled in the art. The described features, structures or characteristics can be combined in one or more embodiments in any suitable way. In the following description, many specific details are provided to give a sufficient understanding of the embodiments of the present disclosure. However, those skilled in the art will realize that the technical solutions of the present disclosure can be practiced without one or more of the specific details, or other methods, components, devices, steps, etc. can be used. In other cases, the known technical solutions are no...

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Abstract

The present disclosure relates to a questionnaire generation method and device, the method is based on a customer relationship management system, including: loading a questionnaire including preset questions, answers corresponding to the preset questions, and display conditions from the customer relationship management system template file; generate several user data including the preset question, the answer corresponding to the preset question and the display condition according to the template file; dynamically assemble several user data into several questionnaire batch numbers A questionnaire including the preset question, the answer corresponding to the preset question, and the display condition. The method can improve the security of the customer relationship management system.

Description

Technical field[0001]The present disclosure relates to the field of information processing technology, and in particular, to a questionnaire generation method and a questionnaire generation device.Background technique[0002]For service companies and industries, in order to understand the needs of customers in a timely manner, it is often necessary to conduct return visits and questionnaires to customers.[0003]In a technical solution, a special website can be created to be responsible for the questionnaire survey, and then the results of the questionnaire survey can be sent to a Customer Relationship Management (CRM) system, and then relevant customer information can be collected through the CRM system.[0004]However, due to the need to re-create a special website to take charge of the questionnaire survey, it is out of the scope of the CRM system, which has a certain impact on the security of the CRM system, and there are many deficiencies in the collection and statistics of the answe...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F40/186G06F16/248G06Q30/00
CPCG06Q30/01G06F16/248G06F40/186
Inventor 李立军宋光华丁桂萍
Owner TAIKANG LIFE INSURANCE CO LTD