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Home appliance service self-matching method, server and home appliance service self-matching system

A server and home appliance technology, applied in the field of home appliance matching, can solve the problems of slow dispatch and complicated procedures, and achieve the effect of improving processing efficiency, saving time and manpower, and improving user experience.

Inactive Publication Date: 2017-07-28
哈尔滨新即时企业管理有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The above traditional technologies for home appliance service or home appliance delivery often have the problems of slow labor dispatch, complicated procedures, and a large number of repetitive tasks.

Method used

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  • Home appliance service self-matching method, server and home appliance service self-matching system

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Embodiment Construction

[0028] Exemplary embodiments of the present invention will be described below with reference to the accompanying drawings. In the interest of clarity and conciseness, not all features of an actual implementation are described in this specification. It should be understood, however, that in developing any such practical embodiment, many implementation-specific decisions must be made in order to achieve the developer's specific goals, such as meeting those constraints related to the system and business, and those Restrictions may vary from implementation to implementation. Moreover, it should also be understood that development work, while potentially complex and time-consuming, would at least be a routine undertaking for those skilled in the art having the benefit of this disclosure.

[0029] Here, it should also be noted that, in order to avoid obscuring the present invention due to unnecessary details, only the device structure and / or processing steps closely related to the ...

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Abstract

The invention provides a home appliance service self-matching method, a server and a home appliance service self-matching system. The home appliance service self-matching method comprises the following steps: receiving at least one piece of service-type demand data from a user side, wherein each piece of service-type demand data comprises service type, service product information, time, customer name, contact number and address; integrating all of the received service-type demand data according to the service type to obtain service-type integration orders; and for each service-type integration order, searching at least one engineer, matched with the service type of the service-type integration order, in a pre-stored engineer database, determining that the at least one engineer to be in a service engineer candidate set, sending the service-type integration order to the determined service engineer candidate set for matching, receiving a matching result, and marking the matched service-type demand data in the service-type integration order, or deleting the matched service-type demand data in the service-type integration order according to the matching result.

Description

technical field [0001] The invention relates to the field of home appliance matching, in particular to a home appliance service self-matching method, a server and a home appliance service self-matching system. Background technique [0002] The traditional way in the home appliance service industry is to make an appointment or contact an after-sales or maintenance company, and then the after-sales or maintenance company arranges for an engineer to come to the site on a specified date. In addition, the delivery and packaging of home appliances such as home appliance stores often assign their own or third-party engineers to complete the delivery and packaging. [0003] The above traditional technologies for home appliance service or home appliance delivery often have the problems of slow labor dispatch, complicated procedures, and a large number of repetitive tasks. Contents of the invention [0004] A brief overview of the invention is given below in order to provide a basi...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/00G06Q30/00
CPCG06Q10/06311G06Q10/20G06Q30/016
Inventor 杨硕
Owner 哈尔滨新即时企业管理有限公司
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