A method and device for providing knowledge information to users
A user and knowledge technology, applied in the computer field, can solve problems such as intelligent push of knowledge information, and achieve the effect of simplifying paths, reducing labor costs, and reducing time costs
Active Publication Date: 2021-07-27
ALIBABA GRP HLDG LTD
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Problems solved by technology
[0004] One purpose of this application is to provide a method and device for providing knowledge information to users, so as to solve the problem of being unable to intelligently push knowledge information to network application platforms or software users in specific periods or scenarios
[0005] In order to achieve the above purpose, the present application provides a method for providing knowledge information to users. This method solves the problem that it is impossible to intelligently push knowledge information to network application platforms or software users in specific periods or scenarios. The method includes:
Method used
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[0032] The application will be described in further detail below in conjunction with the accompanying drawings.
[0033] In a typical configuration of the present application, the terminal, the device serving the network and the trusted party all include one or more processors (CPUs), input / output interfaces, network interfaces and memory.
[0034] Memory may include non-permanent storage in computer readable media, in the form of random access memory (RAM) and / or nonvolatile memory such as read only memory (ROM) or flash RAM. Memory is an example of computer readable media.
[0035] Computer-readable media, including both permanent and non-permanent, removable and non-removable media, can be implemented by any method or technology for storage of information. Information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random acce...
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The purpose of this application is to provide a method and device for providing knowledge information to users. Specifically, obtain a user life cycle model including multiple life cycles in the process of using a network application by a user; determine the current life cycle of the user in the user life cycle model; knowledge information is provided to users. Compared with the prior art, the present application obtains the user lifecycle model, wherein the user lifecycle model includes multiple lifecycles in the process of using the network application by the user, and then determines the difference between the user in the user lifecycle model and the current The current life cycle corresponding to the time unit, and provide the knowledge information required by the user to the user according to the demand characteristics of the life cycle in which the user is located, thereby simplifying the path for the user to obtain the knowledge information, reducing the user's time cost, improving the efficiency of help, and reducing the cost of the enterprise Reduce labor costs and improve user experience.
Description
technical field [0001] The present application relates to the field of computers, and in particular to a technology for providing knowledge information to users. Background technique [0002] As Internet products such as network application platforms and software are gradually integrated into people's lives, users will encounter various problems when using network application platforms or software. Therefore, in order to help users solve such problems, existing technologies guide users to Go to the help center in the network application platform or software to search or search by category to find solutions to problems and related problems or corresponding knowledge information, or manually statically configure related questions and answers in different stages of use, or obtain them by consulting manual customer service help. [0003] However, when using existing technologies to find solutions to related problems or search for corresponding knowledge information, the cost of...
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IPC IPC(8): G06F16/9535
CPCG06F16/9535
Inventor 王冰张玉涛魏会东宋娜李永宏
Owner ALIBABA GRP HLDG LTD