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User feedback method and device and problem feedback service framework system

A problem feedback and problem technology, which is applied in the field of interaction between intelligent terminals and servers, and can solve problems such as difficulty in entering text

Pending Publication Date: 2017-10-27
LE SHI ZHI ZIN ELECTRONIC TECHNOLOGY (TIANJIN) LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiment of the present invention provides a user feedback method and device, and a problem feedback business framework system to solve the problem of difficulty in inputting text when using a remote control for problem feedback in existing smart TVs

Method used

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  • User feedback method and device and problem feedback service framework system
  • User feedback method and device and problem feedback service framework system

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0057] figure 1 It is a flow chart of a user feedback method provided by an embodiment of the present invention, which is suitable for smart TVs, and can also be other smart terminals with difficulty in text input, including the following steps:

[0058] S11: When the user needs to submit question feedback, specifically, when the user enters the question feedback interface of the first client, the first client sends a request to the server to obtain the question identification. The first client can be a smart TV or other text input Difficult smart terminal. When the first client requests the server for the problem identification, it also requests the server for the H5 feedback submission link address, and the H5 feedback submission link address is used as the target address for the second client to submit the problem feedback description to the server.

[0059] S12: The first client receives the question identifier sent by the server. The question identifier is the unique ide...

Embodiment 2

[0075] figure 2 It is a flowchart of a user feedback method provided by an embodiment of the present invention, which is applicable to the server side. The method specifically includes the following steps:

[0076] S21: Receive a request for obtaining a problem identification sent by the first client, where the first client is a smart TV or other smart terminals that have difficulty in text input;

[0077] S22: Generate a question identifier corresponding to the first client, that is, the question identifier is a unique question ID generated by the server function library, which may be 13 digits;

[0078] S23: Send the problem identification to the first client, specifically, the server may request an API (Application Programming Interface) to return to the first client in json object format through the http protocol Get mode;

[0079] S24: Receive the problem feedback and the problem identification sent by the second client. Specifically, the second client may be a smart ph...

specific Embodiment approach

[0089] As another optional specific implementation manner, it also includes:

[0090] Sending a second feedback signal to the first client, where the second feedback signal is used to notify the first client to reply to the question feedback. After the first client and the second client submit user feedback, if the user needs to supplement description or other information that needs user feedback, then a second feedback signal is generated to instruct the user to reply. Specifically, through the feedback list API interface and the feedback details API interface of the first client, the first client is notified that the current status of the question is please reply.

[0091] After receiving the reply submitted by the second client, the server first verifies whether the corresponding question is in the state of requesting a reply, and if so, passes the verification, and stores the question identifier corresponding to the reply content in the question feedback database. And upd...

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Abstract

The invention discloses a user feedback method and device, and a problem feedback business framework system, wherein the method includes the following steps: when a problem feedback needs to be submitted, the first client sends a request for obtaining a problem identification to the server; the server receives the first client The request to obtain the problem identification is sent; the server generates the problem identification corresponding to the first client; the server sends the problem identification to the first client; the first client receives the problem identification sent by the server; the second client obtains the first client The received question identifier; the second client sends the user question feedback and the question identifier to the server; the server receives the question feedback and the question identifier sent by the second client. The present invention uses other terminal devices that are convenient for inputting characters to submit problem feedback of the smart TV, and solves the problem that the smart TV uses a remote controller to input characters difficultly and slowly.

Description

technical field [0001] The invention relates to the technical field of interaction between an intelligent terminal and a server, in particular to a user feedback method and device, and a problem feedback business framework system. Background technique [0002] Smart TV is a TV terminal with an intelligent operating system installed on the basis of traditional TV. Traditional TV has a single function, only the function of receiving TV programs or receiving cable TV. After the TV manufacturer sells the TV, as long as the hardware system is not faulty, it will no longer be associated with the user. Due to the addition of smart operating systems to smart TVs, the functions of TVs are becoming more and more comprehensive, and there are more and more problems in the process of use by users and possible problems with TVs. At the same time, because smart TVs are similar to smart phones and can generally connect to the Internet, users submit questions during use and TV manufacturers...

Claims

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Application Information

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IPC IPC(8): H04N21/437H04N21/436H04N21/475H04N21/239G06K17/00
CPCH04N21/437G06K17/0025H04N21/2393H04N21/436H04N21/4758
Inventor 骆树萌殷子鉴孙卯辰苏凯
Owner LE SHI ZHI ZIN ELECTRONIC TECHNOLOGY (TIANJIN) LTD
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