Service call system and method

Abstract

The invention discloses a service call system, which is used for an offline service place with a WIFI communication environment. The service call system comprises a service code identifier, a cloud service instruction management system used for issuing service instruction information according to a preconfigured instruction rule and wearable electronic equipment used for receiving and displaying the service instruction information, wherein the wearable electronic equipment is in communication connection with the cloud service instruction management system through a WIFI communication module. According to the service call system, the service code identifier is scanned and recognized by a calling party through code scanning equipment in order to select a service instruction, and the cloud service instruction management system issues the service instruction information to the wearable electronic equipment without the additional communication base station and instruction receiving host, so that the update maintenance difficulty and cost of the service call system are reduced, and meanwhile, through utilization of the WIFI communication, the data transmission efficiency and the service efficiency are improved. The invention also provides a service call method.

Description

technical field [0001] The invention relates to an intelligent service management information system and method, in particular to a service calling system and method. Background technique [0002] With the development of society, people's life pursues more automation and intelligence. In service places such as restaurants, the traditional method of calling a waiter is to call the user to call the waiter by waving, calling loudly, or even walking up to the waiter. It is inconvenient to call, and sometimes it may not be served in time because the waiter is very busy, or The personnel are not in charge of the area, but fail to pass the service information to the relevant responsible service personnel in time, resulting in untimely service response and affecting customer satisfaction with the service. [0003] At present, in order to solve this problem, many restaurants, coffee shops and other service places set up a calling device on the dining table. There are multiple button...

AI Technical Summary

Problems solved by technology

[0004] The traditional service call system mainly includes a call command transmitter and a receiving host. The command transmitter is usually composed of push-button electronic equipment arranged in the service place, and is used to provide and send call services. And instructions are limited, it is impossible to provide richer service instructions, and the installation space of the traditional call instruction transmitter is limited, the update and maintenance operations are cumbersome, the call device needs to be redesigned, the cost is high, and the scalability is poor; at the same time, the receiving host needs to be placed in the service The site is used to receive call services, so that the update and maintenance of the system needs to be carried out on site, which makes the update and maintenance difficult

In addition, the traditional service call system can receive instructions and display contents through instruction content receivers, but the communication methods used by these instruction content receivers to receive instructions usually use ZigBee and 433 communication protocols, which have the disadvantage of low data transmission rate

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