Voice quality-control financial security control system and method

Abstract

The invention provides a voice quality-control financial security control method. The voice quality-control financial security control method is used for performing cheat-proof check based on customerservice voice information in a financial security control system. The voice quality-control financial security control method comprises the steps of: a, converting the customer service voice information into text information; b, performing quality control of the text information; and c, judging whether a financial payment behaviour corresponding to the customer service voice information has a cheat risk or not at least based on a quality-control processing result. According to the voice quality-control financial security control method provided by the invention, quality control of the text information is carried out; whether the financial payment behaviour corresponding to the customer service voice information has the cheat risk or not is judged based on the quality-control processing result; furthermore, tone or volume analysis of the customer service voice information is carried out; whether the financial payment behaviour corresponding to the customer service voice information hasthe cheat risk or not is further judged; and the voice quality-control financial security control method provided by the invention is powerful in function, high in practicability and simple to operate, and has high commercial value.

Description

technical field [0001] The invention belongs to the field of voice quality inspection, and in particular relates to a financial security control system and control method for voice quality inspection. Background technique [0002] With the advancement of the times and the continuous development of technology, people often receive calls from service providers and customer service in their daily life. Some of these calls are real, and some are fraudulent calls. These customer service calls pretend to be staff members to call users , to commit fraud. [0003] Financial security refers to the security of monetary and capital circulation and the stability of the entire financial system. Financial security is a basic issue in the study of financial economics. Today, with the accelerated development of economic globalization, the status and role of financial security in national economic security are increasingly strengthened. Financial security is closely related to financial ri...

AI Technical Summary

Problems solved by technology

[0004] How to avoid such fraudulent incidents has become an urgent problem to be solved. First of all, start from yourself, accept safety education and learning about such fraudulent calls, pay more attention to such fraudulent calls, and take certain preventive measures, but this method cannot Effective popularization; Secondly, based on mobile phone marking, the designate

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