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Abnormal information processing method and device, computer device and readable storage medium

An information processing method and abnormal information technology are applied in the fields of computer devices and readable storage media, abnormal information processing methods and devices, and can solve the problem of high processing time cost and achieve the effect of reducing time cost.

Active Publication Date: 2020-07-03
MEIZU TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Embodiments of the present invention provide a method and device for processing abnormal information, a computer device, and a readable storage medium, which are used to solve the technical problem of high processing time and cost for abnormalities in the system or application programs in the prior art, and effectively reduce the The time cost of exception handling

Method used

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  • Abnormal information processing method and device, computer device and readable storage medium
  • Abnormal information processing method and device, computer device and readable storage medium
  • Abnormal information processing method and device, computer device and readable storage medium

Examples

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Embodiment 1

[0053] Please refer to figure 1 Embodiment 1 of the present invention provides a method for processing abnormal information, which is applied to a terminal, and the method for processing abnormal information includes:

[0054] S101: Obtain abnormal information about abnormal phenomena during the operation of the system or application;

[0055] S102: Based on the abnormal information, detect whether the abnormal phenomenon is caused by database downgrade;

[0056] S103: If yes, generate and display a prompt message, where the prompt message includes policy information for guiding the user to handle the abnormal phenomenon.

[0057] In the specific implementation process, the specific implementation process of step S101 to step S103 is as follows:

[0058] Firstly, obtain the abnormal information of the abnormal phenomenon during the operation of the system or the application program. Wherein, the system may specifically be an Android system, an Apple system, or a Windows sys...

Embodiment 2

[0076] Based on the same inventive concept as Embodiment 1 of the present invention, please refer to image 3 , the embodiment of the present invention also provides an abnormality information processing device, applied to a terminal, including:

[0077] The obtaining module 10 is used to obtain the abnormal information of the abnormal phenomenon during the operation of the system or the application program;

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Abstract

The invention discloses an abnormal information processing method and device, a computer device and a readable storage medium. The method includes: acquiring abnormal information of an abnormal phenomenon of a system or an application program when running; on the basis of the abnormal information, detecting whether the abnormal phenomenon is caused by database degrading or not; if yes, generatingand displaying prompting information which includes strategy information for guiding a user to process the abnormal phenomenon. The abnormal information processing method and device is used for solving the technical problem of high time cost for handling abnormality of systems or application programs in the prior art, so that time cost for abnormality handling is lowered effectively.

Description

technical field [0001] The invention relates to the field of electronic technology, in particular to a method and device for processing abnormal information, a computer device and a readable storage medium. Background technique [0002] At present, in order to obtain more functions on the terminal, the user usually installs various applications on the terminal. And as more and more applications are installed, various abnormal phenomena will follow. [0003] Specifically, when abnormal phenomena such as system crashes or application crashes occur on the terminal, the user is either prompted that there is an abnormality, or the user is notified of the abnormality by restarting or flashing back. If you want to find out the specific cause of the abnormal phenomenon, you can send the terminal to the developer. The developer uses the server to detect the abnormal device, then extracts and analyzes the abnormal log from the terminal, and finally judges the abnormal phenomenon base...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/14G06F11/36
CPCG06F11/1438G06F11/366
Inventor 陈锦英
Owner MEIZU TECH CO LTD
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