Method and system for quickly dialing customer service hotline

Abstract

The invention discloses a method and system for quickly dialing a customer service hotline, and the method comprises the following steps: enabling a user to dial the customer service hotline through amobile communication device with the telephone dialing function; entering a stage of giving a prompt for the selection of a service item when the customer service hotline is dialed; enabling the mobile communication equipment to obtain service information item data, which is represented by the image-text and corresponding to the customer service hotline, from a local storage unit or a backgroundserver, and displaying the service information item data on the screen of the mobile communication device; and enabling the user to select the corresponding key to listen to the contents of the customer service hotline according to the prompt of the service information item data represented by the image-text. After the customer service hotline is dialed through the method and system, a person canquickly browse the service information item data corresponding to the customer service hotline in the mode of image-text, and can quickly select the key to listen to the contents of the customer service hotline and does not need to listen to the whole voice broadcast of a service side of the customer service hotline, thereby greatly saving the time.

Description

technical field [0001] The invention relates to a method and a device for dialing a telephone, in particular to a method and a device for quickly dialing a customer service telephone. Background technique [0002] In daily life, it is often necessary to call customer service for relevant information consultation. A customer service call usually provides multiple aspects of information consulting services. After the user calls the customer service call, he will hear a series of automatic voice messages, guiding the user to select a specific button to choose the corresponding required service. The service information of many customer service calls is divided into several categories, and each category may be divided into several items, and each item may be further divided into several sub-items, and even further subdivided to form a tree-like division structure, which is the user's Selecting the required service information brings great inconvenience, which is embodied as foll...

AI Technical Summary

Problems solved by technology

The service information of many customer service calls is divided into several categories, and each category may be divided into several items, and each item may be further divided into several sub-items, and even further subdivided to form a tree-like division structure, which is the user's Selecting the required service information brings great inconvenience, which is embodied as follows: 1. The user must hear the service information voice prompt corresponding to the content he needs to consult before knowing which button to press. If the actual need is to be in the back It takes a long time to wait for the service information, which is a waste of time

2. Sometimes the question that the user needs to consult is not clear which item is in the service information. It is necessary to find out the closest item after listening to the voice prompt information after a comprehensive comparison. However, due to the large number of items, after listening to the voice prompt information, the user Usually you can’t remember all of them. At this time, you need to take notes while listening, which is very inconvenient to use

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