Man-machine conversation device and method for implementing man-machine conversation through same

Abstract

The invention discloses a man-machine conversation device and a method for implementing man-machine conversation through the same. The method includes the steps of obtaining the inquiry of a user in the conversation process of providing service for a user, raising a question to the user in a multi-round questioning and answering mode on the basis of questions in a user inquiry and question database, and determining the user intention according to the answer of the user. By means of the technical scheme, when the user intention is not confirmed, the user intension is made clear by actively raising a question to the user, the man-machine conversation process is intelligently realized, and the accuracy of recognizing the user intension is improved.

Description

technical field [0001] The application relates to man-machine dialogue technology, in particular to a man-machine dialogue device and a method for realizing man-machine dialogue. Background technique [0002] The intelligent human-computer dialogue system uses natural language as the interactive medium to provide services for users. The intelligent human-machine dialogue system is a brand-new way of interaction between human and machine, and the interaction process is more natural and efficient. For example, the famous Eliza system came out in the 1960s, which can conduct simple dialogues with users, making many users feel as if they are communicating with real people. After Apple’s Siri, there have been many dialogue products, including Google Now and Microsoft’s Cortana. Many chatbots have been released in China, such as Microsoft Xiaoice, which has attracted widespread attention. [0003] Most of the existing intelligent human-computer dialogue systems only do single-r...

AI Technical Summary

Problems solved by technology

In this way, if the user's expression is not clear, the user's intention identified by the intelligent human-machine system will also be inaccurate, and the answer or behavior given by the AGENT based on this will fail to achieve the user's intention, and even lead to errors and risks

[0004] Judging from the realization of the above-mentioned existing intelligent human-computer dialogue system, the accuracy of user intention recognition cannot be truly guaranteed, and the realization of the existing intelligent human-computer dialogue system relies heavily on manual participation, which virtually increases the cost, and the realization period is relatively large. long

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