Computer failure detection method and computer failure detection device

Abstract

The invention provides a computer failure detection method and a computer failure detection device. A computer is configured with a first operation system and a second operation system; and when the computer is started up, the computer automatically enters the first operation system; and after the second operation system is started, operation data of the first operation system can be read. The computer failure detection method comprises the following steps of: when the computer has a failure in the operation process of the first operation system, generating a failure code and triggering to start the second operation system; when the computer operates the second operation system, reading the failure code in the first operation system; editing the failure code in a short message form so as to obtain a target short message comprising the failure code; obtaining a phone number of a receiver ofthe target short message; and sending the target short message to the receiver on the basis of thephone number of the receiver.

Description

technical field [0001] The invention relates to the technical field of computers, in particular to a computer fault detection method and a computer fault detection device. Background technique [0002] It is inevitable that the computer will fail during operation. Once a failure occurs, professional maintenance personnel are required to repair it in most cases. Since the user cannot know the type of failure and cannot provide effective information when making an appointment for maintenance personnel, the maintenance personnel cannot remotely guide When the user performs maintenance, maintenance personnel must arrive at the scene. During the maintenance process, because the type of failure cannot be known in advance, it is possible that the relevant replacement parts or tools are not carried, resulting in interruption of maintenance. The entire maintenance process is long and inefficient. For this, there is currently no effective solution. Contents of the invention [0003...

AI Technical Summary

Problems solved by technology

[0002] It is inevitable that the computer will fail during operation. Once a failure occurs, professional maintenance personnel are required to repair it in most cases. Since the user cannot know the type of failure and cannot provide effective information when making an appointment for maintenance personnel, the maintenance personnel cannot remotely guide When the user performs maintenance, the maintenance personnel must arrive at the scene. During the maintenance process, because the failure type cannot be known in advance, it is possible that the relevant replacement parts or tools are not carried, resulting in interruption of maintenance. The entire maintenance process is long and inefficient.

There is currently no effective solution for this

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