A method and device for improving service reliability and user experience
A reliable and user-friendly technology, applied in digital transmission systems, data exchange networks, electrical components, etc., can solve the problems of different hardware and software performance of service equipment, adjust reply waiting time, and cannot know the optimal value, etc., to improve service reliability Sex and user experience, improve user experience, and ensure the effect of service reliability
Active Publication Date: 2021-10-01
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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Problems solved by technology
[0004] From the above prior art, it can be found that the prior art has the following disadvantages: the reply waiting time and the number of command transmissions are fixed values, but the software and hardware performance of the service equipment are different, and the performance of the network used is also different, so The fixed reply waiting time and the number of command sending cannot fully adapt to different service devices and network conditions, and it is impossible to know the optimal value of the reply waiting time and the number of command sending under different service devices and network performance, so it cannot be based on the current situation. Adjust the reply waiting time and the number of instructions sent to improve user experience while ensuring service reliability
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[0040] The exemplary embodiments of the present invention will be described below with reference to the accompanying drawings, including various details of the embodiments of the invention to facilitate understanding, and they should be considered simply exemplary. Accordingly, it will be appreciated by those skilled in the art that various changes and modifications can be made without departing from the scope and spirit of the invention. Similarly, a description of the well-known functions and structures is omitted in order to clear and concise, the following description is omitted.
[0041] There are two main parameters associated with the client actual operation: to complete the number of instructions that need to be repeatedly sent, that is, the number of instructions sent; the time to wait for the feedback of the service device after sending the instruction, that is, the reply waiting time. The more the number of instructions sent, the larger the possibility of receipt of the...
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The present invention provides a method and device for improving service reliability and user experience, which helps to adaptively adjust the reply waiting time and the number of instructions sent according to different service equipment and network conditions, so as to maximize the utilization of service equipment and network Performance, thereby improving user experience while ensuring service reliability. The method includes a machine learning stage and an actual operation stage, and is characterized in that: in the machine learning stage, the client sends a test data packet to the service device in multiple threads, and responds to all responses received for the test data packet. Said thread record is from sending said tentative data packet to the feedback time of receiving said tentative reply, and the shortest feedback time for said thread that receives said tentative reply is set as reply waiting time; In said actual operation stage, The client waits for a reply to a command issued on a single said thread according to the reply wait time.
Description
Technical field [0001] The present invention relates to the field of computers and software, and in particular to a method and apparatus for improving service reliability and user experience. Background technique [0002] Currently in the field of networking services, it is not all successful operations from the client due to network or service equipment failures in a network environment. To ensure that the service device successfully receives and executes the operation instruction, the client usually needs to send the same multiple commands to one operation. The network environment, the service equipment used is not the same. Although the number of instructions transmitted can improve reliability, but it also reduces the user experience; and the number of instructions sent is too small, although it can improve the user experience by reducing the wait time. But it also reduces reliability. The service device for operations from the client, the response speed is determined by its ...
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IPC IPC(8): H04L12/24
CPCH04L41/0823H04L41/0836H04L41/50H04L41/5061
Inventor 张华
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD