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Automatic dispatching method and device, computer equipment and storage medium

An automatic dispatching and computer program technology, applied in the field of task management, can solve problems such as backlog and unbalanced list distribution, achieve list balance and avoid the effect of list backlog

Inactive Publication Date: 2018-12-07
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide an automatic dispatching method, device, computer equipment and storage medium, which are used to solve the problems of unbalanced list distribution and easy backlog in the prior art

Method used

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  • Automatic dispatching method and device, computer equipment and storage medium
  • Automatic dispatching method and device, computer equipment and storage medium
  • Automatic dispatching method and device, computer equipment and storage medium

Examples

Experimental program
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Embodiment 1

[0029] see figure 1 , in a kind of automatic dispatching method of the present embodiment, comprise the following steps:

[0030] An automatic dispatching method is characterized in that it comprises the following steps:

[0031] Step S101 , detecting the remaining amount of lists in various list pools, wherein different types of lists are divided into different types of list pools. List types can be divided according to the business handled by the seats. For example, in the field of insurance and finance, it can include but not limited to: insurance list, loan list, etc. Of course, it can also be further subdivided into specific categories, for example, loan type Divided into O2O loans, car sales loans, etc. Therefore, the list pool is correspondingly divided into an insurance list pool, a loan list pool, or further divided into an O2O loan list pool and a car sales loan list pool. After the background system receives the list, it first classifies the list, and divides the...

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PUM

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Abstract

The invention provides an a automatic dispatching method and device, computer equipment and a storage medium. The residual list numbers in different types of list pools are detected, and different types of lists are attributed to the different types of list pools; dispatching conditions of different types of agent groups are detected, the agent groups are classified according to abilities and specialties of agents, the dispatching condition comprises the present residual list number of the agent group and the corresponding list type, and classes of the agent groups correspond to those of the list pools; the lists in the different types of list pools are distributed to the corresponding agent groups according to the residual list numbers and the dispatching conditions; and lists distributedto the agent groups are distributed to the corresponding agent names automatically, and thus, lists distributed to different agents are balanced and adapt to the abilities and specialties of the agents, and list overstocking is avoided.

Description

technical field [0001] The invention relates to the technical field of task management, in particular to an automatic dispatching method, device, computer equipment and storage medium. Background technique [0002] As an invisible service window for enterprises and user terminals to maintain close contact, the call center system plays an increasingly important role in product promotion, product sales, technical support, after-sales service, consultation and complaints, and plays an important role in the business activities of enterprises. playing an increasingly important role. [0003] Agent service is an important way for the call center system to provide services to customers. Agent service refers to the process in which agents provide customers with corresponding services through the support system of the call center. [0004] Many similar products now use list extraction or designated manual allocation for list management. The timeliness of list processing is uncontrol...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/063112
Inventor 张世行
Owner PING AN TECH (SHENZHEN) CO LTD