A method for automatically constructing a customer service knowledge base based on a manual customer service log
A technology of manual customer service and automatic construction, applied in the field of robot customer service, can solve the problems of manual customer service service level, multiple manual intervention, and large manual investment, etc., to reduce human resource investment, improve automation, and weaken business level required effect
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[0036] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be described in detail below. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other implementations obtained by persons of ordinary skill in the art without making creative efforts fall within the protection scope of the present invention.
[0037] figure 1 It is a schematic flowchart of the method for automatically constructing a customer service knowledge base based on manual customer service logs provided by Embodiment 1 of the present invention.
[0038] like figure 1 As shown, the method of the present embodiment includes:
[0039] S1: Preprocessing the manual customer service log data;
[0040] Further, the manual customer service log data includes:
[0041] A query from the user and the ...
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