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Maintenance service reservation method, apparatus and device and storage medium

A server and storage box technology, applied in the field of maintenance services, can solve the problems of long maintenance time and low maintenance efficiency, and achieve the effect of improving user experience, improving the efficiency of door-to-door maintenance services, and shortening the time of door-to-door maintenance services

Inactive Publication Date: 2019-01-08
SHENZHEN HIVE BOX TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the maintenance master spare parts or toolbox is not fully equipped, it is necessary to turn back to get the maintenance tools, resulting in long maintenance time and low maintenance efficiency

Method used

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  • Maintenance service reservation method, apparatus and device and storage medium
  • Maintenance service reservation method, apparatus and device and storage medium
  • Maintenance service reservation method, apparatus and device and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0051] figure 1 It is a flow chart of a maintenance service reservation method provided by Embodiment 1 of the present invention. This embodiment is applicable to the situation where the server matches the door opening instruction information for the maintenance order. This method can be executed by the maintenance service reservation device. The device It can be implemented by means of software and / or hardware, and generally can be integrated into a server, and used in conjunction with a courier cabinet for providing door-to-door maintenance service functions. Correspondingly, such as figure 1 As shown, the method includes the following operations:

[0052] S110. The server acquires the maintenance order information provided by the user.

[0053] Wherein, the maintenance order information may be information provided by the user and used to generate maintenance orders. For example, the maintenance order information may include but not limited to service address, service tim...

Embodiment 2

[0063] Figure 2a It is a flow chart of a maintenance service reservation method provided in Embodiment 2 of the present invention. This embodiment is embodied on the basis of the above-mentioned embodiments. In this embodiment, it is given that the server generates the The specific implementation of the matching door opening instruction information, and the execution operation after the server obtains the order completion information fed back by the maintenance personnel for the maintenance order information. Correspondingly, such as Figure 2a As shown, the method of this embodiment may include:

[0064] S210. The server obtains the maintenance order information provided by the user.

[0065] S220. If the server identifies the storage information of the physical door opening tool in the maintenance order information, send a free storage box acquisition request to the express cabinet that matches the maintenance order information.

[0066] Wherein, the request for obtainin...

Embodiment 3

[0093] Figure 3a It is a flowchart of a maintenance service reservation method provided by Embodiment 3 of the present invention. This embodiment is embodied on the basis of the foregoing embodiments. In this embodiment, shared toolbox information is added to the maintenance order information. Correspondingly, such as Figure 3a As shown, the method of this embodiment may include:

[0094] S310. The server acquires maintenance order information provided by the user, where the maintenance order information includes a maintenance service type.

[0095] Wherein, the maintenance service type may be a specific type of maintenance service, for example, the maintenance service type may include but not limited to home appliance maintenance, furniture maintenance, plumbing maintenance, and the like.

[0096] It is understood that different types of repair services may require different repair tools. Therefore, in the embodiment of the present invention, when placing an order, the u...

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Abstract

The invention discloses a maintenance service reservation method, apparatus and device and a storage medium. The method comprises the following steps: a server obtains the maintenance order information provided by a user; if the server recognizes the door opening tool registration information in the maintenance order information, matching door opening indication information is generated accordingto the door opening tool registration information; the server adds the door opening indication information to the maintenance order information for distribution to at least one maintenance worker, wherein the door opening indication information is used for indicating the door opening mode of the maintenance worker. The technical scheme of the invention can shorten the service time of door-to-doormaintenance, thereby improving the service efficiency of door-to-door maintenance and improving the user experience.

Description

technical field [0001] The present invention relates to the technical field of maintenance services, in particular to a maintenance service reservation method, device, equipment and storage medium. Background technique [0002] On-site maintenance service can provide convenient maintenance conditions for the majority of users, and users can enjoy maintenance services without going to the service location. [0003] There are usually two ways of existing door-to-door maintenance services: one is that the user calls the property to report for repair, and the property contacts the maintenance master to come to repair. Second, the user can place an order online through the official account on the mobile phone or the relevant platform APP (Application, application program), and wait for the maintenance master to accept the order and then make an appointment with the user for on-site maintenance. [0004] In the process of realizing the present invention, the inventor finds that t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/02G06Q10/00G06Q30/06G07F17/12G07C9/00
CPCG06Q10/02G06Q10/20G06Q30/0601G07C9/00174G07F17/12
Inventor 徐育斌李文青
Owner SHENZHEN HIVE BOX TECHNOLOGY CO LTD