A method and system for maintaining electrical appliances

Abstract

The invention relates to an electric appliance maintenance method and a system, wherein the method comprises the following steps: when receiving a fault alarm information sent by the electric appliance, sending an inquiry instruction whether the maintenance is required to be reserved to a user terminal; when receiving the confirmation instruction sent by the user terminal, outputting an interactive interface for the user to select and / or input corresponding maintenance information to the user terminal; generating maintenance job; the fault type is determined according to the fault alarm information, and the historical maintenance record is queried according to the fault type. If the query is successful, the maintenance work order and the historical repair record will be sent to the maintenance personnel; otherwise, the maintenance work order will be sent to the maintenance personnel directly. The invention can accurately judge the fault type, It is convenient for the repairman to carryout thorough repair preparation work before door-to-door maintenance. Combined with the repair process information provided in the historical repair records, it can provide the repairman with reference to solve the fault, make up for the lack of experience of the repairman, and facilitate the repairman to carry out the maintenance work quickly.

Description

technical field [0001] The invention relates to an electrical appliance maintenance method and system. Background technique [0002] In order to facilitate users and maintenance personnel to judge electrical faults, many electrical appliances are equipped with fault monitoring and alarm modules, such as electrical current, voltage, temperature, brightness, etc. The existing electrical maintenance method is that the staff of the after-sales service station After receiving the user's scheduled maintenance information, send maintenance personnel to carry out door-to-door maintenance. The problem with this method is that due to the limited fault information provided by the user who reported the repair, it is difficult for the maintenance personnel to accurately judge the fault information and make comprehensive maintenance preparations in advance. It is often necessary to judge the type of fault according to the situation on site during the on-site maintenance process, and carry...

AI Technical Summary

Problems solved by technology

[0002] In order to facilitate users and maintenance personnel to judge electrical faults, many electrical appliances are equipped with fault monitoring and alarm modules, such as electrical current, voltage, temperature, brightness, etc. The existing electrical maintenance method is that the staff of the after-sales service station After receiving the user's scheduled maintenance information, send maintenance personnel to carry out door-to-door maintenance. The problem with this method is that due to the limited fault information provided by the user who reported the repair, it is difficult for the maintenance personnel to accurately judge the fault information and make comprehensive maintenance preparations in advance. In the process of on-site maintenance, it is often necessary to judge the type of failure according to the situation on site, and to carry out maintenance with the help of accumulated maintenance experience in the past, so that the maintenance work of electrical appliances cannot be carried out quickly.

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