Intelligent voice automatic return visit method and device, computer device and storage medium

Abstract

The invention discloses an intelligent speech automatic return visit method, a device, a computer device and a storage medium, which are applied in the field of speech recognition. The method comprises the following steps of: acquiring a voice return visit request; querying a question database based on the target channel identification in the voice return visit request; acquiring the target voicereturn visit question and the target answer data; querying a customer information database based on a target channel identifier to obtain an automatic voice outgoing call data table; pushing the automatic voice outgoing call data table and the target voice return call problem to the telephone platform, so that the telephone platform performs voice return visit based on the return call voice data corresponding to the target voice return call problem and the automatic voice outgoing call data table to obtain the outgoing call recorded data returned by the telephone platform; using a target speech static decode network for text translation of outgoing call record data to obtain outgoing call text data; analyzing the text data and the target answer data to obtain the result of automatic voiceoutgoing call. This method can realize voice return visit and analyze the result of return visit, improve the efficiency and reduce the cost.

Description

technical field [0001] The invention relates to the technical field of voice recognition, in particular to an intelligent voice automatic return visit method, device, computer equipment and storage medium. Background technique [0002] In banking, securities, insurance and other financial business or other business processes, there is usually a customer return visit process to understand customer satisfaction and improvement opinions, so as to facilitate business improvement. The current customer return visit process mainly consists of artificial agents communicating with customers by phone. The process requires high labor costs, and the timeliness and efficiency of return visits are not high. Moreover, after the telephone return visit results between the artificial agent and the customer, the artificial agent needs to perform statistical analysis on the result of each client's return visit, which is time-consuming, inefficient and costly. Contents of the invention [000...

AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides an intelligent voice automatic return visit method, device, computer equipment and storage medium to solve the problem of high cost and low efficiency in the process of customer return visit and analysis by the current artificial seat

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