A method and apparatus for fault location and proces

Abstract

The embodiment of the invention provides a fault location processing method and a device. The method comprises the following steps of: collecting service data information of each service subsystem according to a pre-configured service tag, wherein the service data information comprises service indicators and operation data information of network element nodes at various levels included in the service subsystem; According to the service index, if it is judged that the service subsystem is abnormal, the target faulty network element node is determined according to the operation data informationof the network element nodes at various levels. The apparatus is used to perform the method described above. The method and the device provided by the invention improve the fault location efficiency.

Description

technical field [0001] Embodiments of the present invention relate to the field of computer technology, and in particular, to a fault location processing method and device. Background technique [0002] The function of the current business hall business system has already broken through the simple business handling in the past, and has gradually moved towards a management model that focuses on service marketing and brand communication, supplemented by business handling and business consulting. As one of the problems of the normal operation of the system, its fault location problem has attracted more and more people's attention. [0003] Since the huge business hall business system involves many non-application layer network element nodes such as middleware, database, host, storage, and switch, as well as application layer network element nodes such as Web, network, and App, under the existing technical conditions, the traditional The monitoring system performs silo monitori...

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Problems solved by technology

[0003] Since the huge business hall business system involves many non-application layer network element nodes such as middleware, database, host, storage, and switch, as well as application layer network element nodes such as Web, network, and App, under the existing technical conditions, the traditional The monitoring system performs silo monitoring for each non-application layer network element node, such as database monitoring system, host monitoring system and middleware monitoring system, etc. However, since many non-application layer network element nodes generally belong to different professional groups, Even across departments or departments, when problems arise, it is necessary to dispatch many professional groups to conduct inspection and analysis. On the one hand, the s

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