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Human-machine conversation information processing method, server and terminal

An information processing method and a technology of man-machine dialogue, applied in the field of man-machine dialogue, can solve problems such as heavy user burden

Inactive Publication Date: 2019-02-26
BEIJING HUIJUN TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The invention provides an information processing method, server and terminal for man-machine dialogue, so as to solve the problem of heavy user burden

Method used

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  • Human-machine conversation information processing method, server and terminal
  • Human-machine conversation information processing method, server and terminal
  • Human-machine conversation information processing method, server and terminal

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Embodiment Construction

[0105] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0106] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the invention described herein can be practiced in sequences other than those illustrated or...

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PUM

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Abstract

The invention provides an information processing method, a server and a terminal of a human-machine conversation. The method comprises the following steps: according to a user inquiry statement, sending a first response information to the user inquiry statement to the terminal; The user consultation statement is sent by the user through the terminal. If the verification request sent by the terminal is received, at least two candidate consultation intents represented by the consultation record are identified, and candidate consultation statements corresponding to each candidate consultation intent are determined. The verification request is generated when the terminal determines that the first response information does not satisfy the user's consultation demand, and the consultation recordincludes the user's consultation statement and at least a part of the historical consultation record. Returning second response information to the target query statement to the terminal according to the target query statement of at least two candidate query statements. The invention reduces the processing burden of the user.

Description

technical field [0001] The invention relates to the field of man-machine dialogue, in particular to an information processing method, server and terminal of man-machine dialogue. Background technique [0002] In any scenario where it is necessary to respond to the user's consultation, the user can send the query sentence to the server through the terminal, and the server can automatically respond to it. [0003] In the existing related technologies, the server usually needs to identify the intent of the sentence currently issued by the user, and then send corresponding response information according to the identified intent to meet the user's consulting needs. [0004] However, when responding to the sentence, if the response cannot meet the user's needs, in the prior art, the user can only wait for the user to rephrase and issue a new query sentence again, and the burden on the user is heavy. Contents of the invention [0005] The invention provides an information proces...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332
Inventor 韩铭
Owner BEIJING HUIJUN TECH CO LTD