A method and device for quality assessment by sound

Abstract

The present invention provides a method and device for evaluating quality through sound, wherein the method includes: a sound collection module collects an audio stream of sound information to be evaluated, and outputs a voice stream to be evaluated; a sound processing and identification module acquires a voice stream to be evaluated, and Perform denoising processing on the voice stream to be evaluated, obtain the voice fingerprint to be evaluated in the voice stream to be evaluated after denoising processing, convert the voice stream corresponding to the voice fingerprint of the person to be evaluated into text information to be evaluated by the person to be evaluated, and convert The voice stream corresponding to the voice fingerprint of the evaluator is converted into the text information of the evaluator to be evaluated, and the text information of the evaluator to be evaluated and the text information of the evaluator to be evaluated are output; the evaluation module obtains the text information of the evaluator to be evaluated and the evaluator For the text information to be evaluated, the preset evaluation model and corpus are obtained, and the text information to be evaluated by the evaluator and the text information to be evaluated by the evaluator are evaluated.

Description

technical field [0001] The invention relates to the field of quality assessment, in particular to a method and device for quality assessment through sound. Background technique [0002] At present, many user service quality evaluations in the catering industry come from users filling out questionnaires or star ratings. With the advancement of technology and users’ attitudes towards offline evaluations, more and more users are unwilling to waste time making evaluations, especially Fast-paced first- and second-tier cities. And the current evaluation scheme has many shortcomings: [0003] 1. Too much customer participation is required, not many customers are willing to spend time filling in, and the measurement is not perfect. [0004] 2. In the service process of service personnel, the service quality of service personnel greatly affects the customer's evaluation of the overall service, and the current service quality measures the service quality of many service personnel wi...

AI Technical Summary

Problems solved by technology

[0003] 1. Too much customer participation is required, not many customers are willing to spend time filling in, and the measurement is not perfect

[0004] 2. In the service process of service personnel, the service quality of service personnel greatly affects the customer's evaluation of the overall service, and the current service quality measures the service quality of many service personnel without assessment

[0005] 3. Generally, customers may not be receiving service when they fill in or describe the service quality, and their evaluation of service quality may be too general. For example, for a few dishes during a meal, the evaluation of the dishes is okay but the service attitude of the waiter is not satisfied , may lead to a very low final evaluation. If the restaurant thinks it is a problem with the food, it may enter the wrong direction of improvement

Images