A handheld device and remote maintenance method

Abstract

The invention relates to a handset and a remote maintenance method. In the remote maintenance method of the handset, the first handset at the maintenance end performs the following steps: the first handset establishes a connection with the second handset based on the SIP protocol; A handset receives the voice information input by the maintenance personnel, and processes the voice information; the first handset encapsulates the processed voice information into a UDP packet, and sends it to the second handset to control The second handset enters into corresponding processing steps. The implementation of the technical solution of the present invention realizes the remote management and maintenance of the handset by maintenance personnel, greatly improves the maintenance efficiency of the handset, and does not occupy huge resources and saves traffic consumption.

Description

technical field [0001] The invention relates to the technical field of communication electronics, in particular to a handheld device and a remote maintenance method. Background technique [0002] With the continuous popularization of the Internet of Things, the application of handheld devices is becoming more and more extensive. However, if the handheld device fails, the customer needs to call the customer service staff to communicate and solve it. Send it back to the manufacturer for maintenance, which seriously delays the customer's time. [0003] At present, people are gradually getting used to solving their daily needs without leaving home, and remote maintenance will surely rise as a new type of industry. China has a huge network user group, and the remote maintenance and optimization of equipment has huge prospects and space. However, most of the remote maintenance on the market is aimed at computers. Specifically, computers realize remote maintenance through the TEL...

AI Technical Summary

Problems solved by technology

However, most of the remote maintenance on the market is aimed at computers. Specifically, computers realize remote maintenance through the TELET protocol. The Telnet protocol is a member of the TCP / IP protocol family. The establishment process is actually to establish a TCP connection. , the user must know the IP address or domain name of the remote host

The communication of the handheld is based on UDP. If the TELET protocol must be transplanted into the handheld, it will take up huge resources and consume a lot of traffic. Therefore, the current handheld does not have the function of remote maintenance.

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