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Call test method and device, equipment and storage medium

A test method and call center technology, which is applied in the field of equipment and storage media, devices, and call test methods, to achieve the effects of simplifying the writing process, improving efficiency, and reducing the degree of manual participation

Active Publication Date: 2019-04-05
BEIJING SANKUAI ONLINE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, this application provides a call test method, device, equipment and storage medium to solve the problems in the existing dial test scheme

Method used

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  • Call test method and device, equipment and storage medium
  • Call test method and device, equipment and storage medium
  • Call test method and device, equipment and storage medium

Examples

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Embodiment Construction

[0053] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0054] The terminology used in this application is for the purpose of describing particular embodiments only, and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term...

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Abstract

The application provides a call test method and device, a piece of equipment and a storage medium. The method includes the following steps: obtaining a dial test process document; carrying out rule parsing on the dial test process document to obtain dial test data for generating dial test cases and dial test messages; generating a dial test case and a dial test message based on the dial test data;and testing a call center based on the dial test case and the dial test message. According to the application, dial-test cases and dial-test messages can be automatically generated, the writing process of dial-test cases and dial-test messages can be simplified, the degree of manual participation in call test can be reduced, and the efficiency of call test can be improved.

Description

technical field [0001] The present application relates to the technical field of terminals, and in particular to a call test method, device, equipment and storage medium. Background technique [0002] The IVR (Interactive Voice Response, Interactive Voice Response) system can provide powerful automatic telephone service, and it is mainly used in the customer service call center system of an enterprise. By providing a menu navigation function for customers, the system guides users to the specific path of consultation through voice menus and buttons. [0003] For the test of the call center, it is generally necessary to test all process branches of the IVR. Most of the existing testing schemes are tested by manually dialing the phone, and the testing workload is huge, and there are many repetitive tasks. However, the existing automatic dial test solution still needs to manually write a large number of use cases and dial test messages. Due to the complicated writing process, ...

Claims

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Application Information

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IPC IPC(8): H04M3/22H04M3/28
CPCH04M3/22H04M3/28
Inventor 刘娜刘鲲
Owner BEIJING SANKUAI ONLINE TECH CO LTD