Check patentability & draft patents in minutes with Patsnap Eureka AI!

A man-machine conversation method of a text silent seat monitoring robot

A technology of man-machine dialogue and robots, applied in the field of artificial intelligence, can solve problems such as customer loss, single learning method of robots, and rising customer service costs of enterprises, and achieve the effect of speeding up the time of adding and reviewing, shortening the learning time, and improving the learning speed

Inactive Publication Date: 2019-04-30
SHANGHAI EGOO NETWORKS
View PDF4 Cites 5 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] 2. For business managers, the human-machine dialogue of intelligent robots is often a black box, and companies need to bear the risk of customer loss caused by substandard robots;
[0005] 3. The learning method of the robot is relatively simple, all learning after the event, and cannot learn online in real time;
[0006] 4. Robots with low capabilities often bring a large number of manual transfer requests, which increases the cost of customer service for enterprises

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • A man-machine conversation method of a text silent seat monitoring robot
  • A man-machine conversation method of a text silent seat monitoring robot
  • A man-machine conversation method of a text silent seat monitoring robot

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0022] The present invention will be further described now in conjunction with accompanying drawing.

[0023] see Figure 1 to Figure 3 , Figure 1 to Figure 3 Shown is an embodiment of the present invention, the present invention is based on the routing distribution system of the call center, introduces the concept of the silent agent, and the silent agent monitors the man-machine dialogue that was originally a black box and assists the robot to answer when necessary, so that the robot It can be launched first when the knowledge reserve is not very sufficient. By manually monitoring the conversation between the customer and the robot, and silently remediating the agent when the robot cannot answer, it avoids customer dissatisfaction or customer loss caused by inaccurate robot answers. The answers to the unknown questions of the robot do not need to be manually added one by one in the background. Instead, the intelligent engine analyzes the human-machine dialogue, matches th...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to a man-machine conversation method for a text silent seat monitoring robot, and the method comprises the steps: carrying out the access of a client, and carrying out the interaction with an intelligent robot; guiding clients into the silent seat or the artificial seat; and when the service level of the robot is low, transferring the client to a common manual seat. The robotcan be quickly online, and the early-stage offline learning time of the robot is shortened through online assistance of the silent seat.

Description

technical field [0001] The invention relates to the field of artificial intelligence, in particular to a human-machine dialogue method for a text silent agent monitoring robot. Background technique [0002] The rapid development of artificial intelligence technology provides the possibility for the improvement of products and services in various industries. As one of the core technologies in the field of artificial intelligence, intelligent robots have good application opportunities in the field of call centers. However, in many medium and large call centers in China, the performance of intelligent robots in financial, insurance, electric power and other enterprises is often unsatisfactory. Specifically in: [0003] 1. When intelligent robots are in certain professional fields or facing the proprietary knowledge of an enterprise, their knowledge reserves are often very weak, and it takes a long time to study and a considerable amount of data training to barely meet the req...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): G06F16/33G06N20/00
Inventor 岳欣张蕊莉周平牛国超孙媛谢一鸣王博
Owner SHANGHAI EGOO NETWORKS
Features
  • R&D
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com