Question and answer process optimization method and device, computer device and storage medium

Abstract

The invention relates to the technical field of micro expressions, and provides a question and answer process optimization method and device, a computer device and a storage medium. The method comprises the steps of obtaining the question and answer video data and question and answer audio data of a user answering a first question, carrying out face detection on a picture frame in the question andanswer video data to obtain a facial expression image; analyzing to obtain a micro-expression analysis result, carrying out voice recognition on the question and answer audio data, obtaining an answer judgment result according to a preset answer, adjusting a user question and answer strategy by combining the micro-expression analysis result and the answer judgment result, and selecting a second question answered by the user according to a corresponding question selection rule. During the whole process, the micro-expression analysis is performed on the facial expression of the user in the process of answering the first question, the answer of the question and answer is judged, the judgment result and the micro-expression analysis result are combined to adjust the question and answer strategy and select the second question answered by the user, so that a more real and effective question and answer result is obtained, and the optimization of the whole question and answer process is realized.

Description

technical field [0001] The present application relates to the technical field of micro-expressions, in particular to a question-answering process optimization method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of information technology, it has penetrated into the application of various businesses. In the financial industry, when receiving requests for credit loans from customers, risk control staff usually need to conduct face-to-face interviews with borrowers remotely or offline. Audit, the risk control staff checks whether there is fraud in the relevant information of the borrower by asking questions. [0003] At present, whether the relevant information of the borrower is fraudulent is checked through interview questions and answers, mainly based on the work experience of the interview staff. In the actual work process, the experience requirements of the interview staff are relatively high, and due to Due to th...

AI Technical Summary

Problems solved by technology

[0003] At present, whether the relevant information of the borrower is fraudulent is checked through interview questions and answers, mainly based on the work experience of the interview staff. In the actual work process, the experience requirements of the interview staff are relatively high, and due to Due to the difference in experience, the selection of interview questions also has a certain degree of randomness, and the interview process is not rigorous enough to improve the overall interview effect.

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