An Internet-based Interactive Office System

Abstract

The invention belongs to the technical field of office systems, specifically an Internet-based interactive office system, including a monitoring module, an operation interface replacement module, and a data statistics module; the monitoring module is used to monitor the effectiveness of customer service personnel in processing customer information; classification The unit is used to classify and process the chat information between the customer and the customer service personnel; the sound unit is used to convert the aggressive tone issued by the customer into a soft tone; the text unit and the picture unit are used to respond to the insulting or The offensive text is extracted and converted into warm or comforting text and pictures; the data statistics module is used to count whether the customer reflects a product problem, or the customer service personnel failed to solve the customer's problem for statistics; replace the module through the operation interface, so that The offensive or abusive words issued by customers are transformed into comforting or warm words, which improves the enthusiasm of customer service staff.

Description

technical field [0001] The invention belongs to the technical field of office systems, in particular to an Internet-based interactive office system. Background technique [0002] The office system is an enterprise management software system engineering, based on enterprise management needs, supported by IT technology, and provides enterprises with comprehensive management methods of data information. Most of the traditional office systems are web-based applications, which are relatively cold pages that lack humanized communication, and the design is also separated from the team's thinking, so that the most primitive and effective communication between people is destroyed by the traditional web office system. [0003] For example, in the common office system about chatting between customer service personnel and customers, sometimes some uncivilized words or voices from customers attack customer service personnel, which often affects the enthusiasm and working status of custom...

AI Technical Summary

Problems solved by technology

[0004] In order to make up for the deficiencies in the prior art, the present invention proposes an interactive office system based on the Internet. The present invention is mainly used to solve the problems reflected by the customer and cannot be solved in time when the customer chats with the customer service personnel; at the same time, the customer sometimes Uncivilized language appears, which in turn affects the enthusiasm and working status of customer service staff

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