Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Application exception handling method and device, computer equipment and storage medium

An application and exception handling technology, applied in computing, electrical digital data processing, instruments, etc., can solve the problem of not being able to sense the running of the application in time, unable to use it, only uninstalling and reinstalling it, and high user churn rate. Achieve the effect of reducing user churn rate, improving user experience, and improving resolution time.

Pending Publication Date: 2019-08-09
CHINA PING AN LIFE INSURANCE CO LTD
View PDF6 Cites 3 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the traditional solution, in some cases, the user passes through the terminal device, and the application program can run normally on some terminal devices, but there may be certain running problems on another part of the terminal device, resulting in the user's failure in the terminal device process. After downloading the application, it cannot be used, and you can only uninstall and reinstall other applications, or after the server of the application store promotes some applications, because the application may have certain running problems, resulting in user The application downloaded from this server is unusable and has to be uninstalled and re-downloaded through other channels
It can be seen that the user churn rate is high due to the inability to perceive the running problems of the application program in time for quick and corresponding processing

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Application exception handling method and device, computer equipment and storage medium
  • Application exception handling method and device, computer equipment and storage medium
  • Application exception handling method and device, computer equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0031] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0032] This application provides an application exception handling method, which can be applied in such as figure 1 The system frame diagram of includes a terminal device and an exception handling system, wherein the terminal device communicates with the exception handling system through a network. Terminal devices include, but are not limited to, personal computers, laptops, smartphones, tablets, and portable wearable devices. In this application, the terminal device may...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses an application exception handling method and device, computer equipment and a storage medium, effectively improves the solving time efficiency of service related problems, obviously improves the processing time efficiency, obviously improves the user experience, and reduces the user loss rate. The method comprises the following steps: receiving an exception acquisition command triggered by a user, wherein the exception acquisition command is a command triggered by the user when an exception occurs in an application program used by the user; obtaining an abnormal information block of the application program according to the abnormal obtaining command; obtaining annotation information of the abnormal information block; associating according to the abnormal informationblock and the annotation information to obtain an abnormal file; determining an exception handling system corresponding to the application program; and reporting the abnormal file to the abnormal processing system.

Description

technical field [0001] The present application relates to the field of program exception handling, and in particular to an application program exception handling method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of Internet technology and terminal device technology, terminal devices installed with various application programs (eg, shopping application programs, video application programs, music application programs, etc.) have become indispensable tools in people's lives. Since a large number of upgraded applications and / or new applications are born every day, in addition, the functions of the applications are becoming more and more powerful and the complexity is getting higher and higher, for example, it is used in the financial field to purchase financial products ( Insurance, fund) and other applications, the background of the application usually has a powerful database to provide services and support. [0003...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/30G06F11/34
CPCG06F11/302G06F11/3051G06F11/3476
Inventor 周洲
Owner CHINA PING AN LIFE INSURANCE CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com