Application exception handling method and device, computer equipment and storage medium

Abstract

The invention discloses an application exception handling method and device, computer equipment and a storage medium, effectively improves the solving time efficiency of service related problems, obviously improves the processing time efficiency, obviously improves the user experience, and reduces the user loss rate. The method comprises the following steps: receiving an exception acquisition command triggered by a user, wherein the exception acquisition command is a command triggered by the user when an exception occurs in an application program used by the user; obtaining an abnormal information block of the application program according to the abnormal obtaining command; obtaining annotation information of the abnormal information block; associating according to the abnormal informationblock and the annotation information to obtain an abnormal file; determining an exception handling system corresponding to the application program; and reporting the abnormal file to the abnormal processing system.

Description

technical field [0001] The present application relates to the field of program exception handling, and in particular to an application program exception handling method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of Internet technology and terminal device technology, terminal devices installed with various application programs (eg, shopping application programs, video application programs, music application programs, etc.) have become indispensable tools in people's lives. Since a large number of upgraded applications and / or new applications are born every day, in addition, the functions of the applications are becoming more and more powerful and the complexity is getting higher and higher, for example, it is used in the financial field to purchase financial products ( Insurance, fund) and other applications, the background of the application usually has a powerful database to provide services and support. [0003...

AI Technical Summary

Problems solved by technology

[0003] In the traditional solution, in some cases, the user passes through the terminal device, and the application program can run normally on some terminal devices, but there may be certain running problems on another part of the terminal device, resulting in the user's failure in the terminal device process. After downloading the application, it cannot be used, and you can only uninstall and reinstall other applications, or after the server of the application store promotes some applications, because the application may have certain running problems, resulting in user The application downloaded from this server is unusable and has to be uninstalled and re-downloaded through other channels

It can be seen that the user churn rate is high due to the inability to perceive the running problems of the application program in time for quick and corresponding processing

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