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One-key outbound call realization method, terminal, medium and electronic equipment

An implementation method and terminal technology, applied in the field of communications, can solve the problem of not being able to call customers with one key, and achieve the effects of protecting privacy, improving work efficiency, and improving data accuracy

Active Publication Date: 2020-05-15
重庆天蓬网络有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, based on the company's unified call center system, each business team needs to access and make outbound calls. During the outbound call, the agent needs to repeatedly input complicated phone numbers, and cannot dial to the customer with one key.

Method used

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  • One-key outbound call realization method, terminal, medium and electronic equipment
  • One-key outbound call realization method, terminal, medium and electronic equipment
  • One-key outbound call realization method, terminal, medium and electronic equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0025] see figure 1 , the embodiment of the present invention provides a method for realizing a one-key outbound call, the method includes the following steps:

[0026] S1, sending the registration application to the call center server.

[0027] Specifically, a plurality of terminals connect with the call center respectively, and apply for a request authorization code from the server, and the server returns the request authorization code after passing it. The terminal includes multiple business systems, such as sales, real estate and other businesses.

[0028] S2. Obtain the application ID and application password returned by the server.

[0029] Specifically, the call center issues a unique application ID (App ID) and an application password (App Sercet) to the terminal, that is, the service access party.

[0030] S3. Combining the current terminal with the application ID and application password, exchanging for an authorized access token of the current terminal.

[0031]...

Embodiment 2

[0046] see image 3 , the embodiment of the present invention provides a terminal 300, the terminal 300 includes: an application sending module 310, an acquisition module 320, an exchange module 330, an information encryption module 340, a phone encryption module 350 and a data sending module 360.

[0047] The application sending module 310 is configured to send the registration application to the call center server. Specifically, multiple terminals respectively connect with the call center, apply for a request authorization code from the server through the application sending module 310, and return the request authorization code after the server passes it. The terminal includes multiple business systems, such as sales, real estate and other businesses.

[0048] The acquisition module 320 is configured to acquire the application ID and application password returned by the server. Specifically, the call center issues a unique application ID (App ID) and an application passwor...

Embodiment 3

[0061] like Figure 5 As shown, this embodiment provides an electronic device, and the electronic device includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein,

[0062] The memory stores instructions executable by the one processor, the instructions being executed by the at least one processor, to enable the at least one processor to:

[0063] Send the registration application to the call center server;

[0064] Obtain the application ID and application password returned by the server;

[0065] Combining the current terminal with the application ID and application password to exchange for an authorized access token of the current terminal;

[0066] encrypting the basic information of the current terminal seat into the authorized access token of the current terminal, and obtaining the authorized access token of the current terminal seat;

[0067] Symmetrically encrypt the outbound phone number to obtain the encrypted ...

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PUM

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Abstract

The invention provides a one-key outbound realization method, a terminal, a medium and electronic equipment. The method comprises the following steps: sending a registration application to a call center server; obtaining an application ID and an application password returned by the server; replacing an authorized access token of the current terminal by combining the current terminal, the application ID and the application password; encrypting the basic information of the current terminal seat into an authorized access token of the current terminal, and obtaining the authorized access token ofthe current terminal seat; symmetrically encrypting the outbound telephone number to obtain an encrypted number; and sending the encrypted number and the authorized access token of the current terminal seat to a call center server, so that the call center server calls the real number of the customer.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular, to a method for realizing one-key outbound calling, a terminal, a medium and electronic equipment. Background technique [0002] A call center is a place or system that implements centralized user services based on modern communication technologies. Most call centers adopt CTI (Computer and Telephony Integrator, computer and communication integration) technology, which mainly includes call center platform and agents, and call center platform mainly includes server. [0003] At present, based on the company's unified call center system, each business team needs to access and make outbound calls. During the outbound call, the agent needs to repeatedly input complicated phone numbers, and cannot dial to the customer with one key. [0004] Therefore, in the long-term research and development, the inventor has conducted a lot of research on one-key outbound calling, and p...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/523H04M3/51H04L29/06
CPCH04L63/0807H04M3/5166H04M3/5231
Inventor 谭清
Owner 重庆天蓬网络有限公司
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