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Method and system for business realization

A business and CRM system technology, applied in communication supplementary services, location information-based services, electrical components, etc., can solve problems such as low efficiency and poor security, and achieve the goal of improving processing efficiency, ensuring safety, and increasing connection rate Effect

Active Publication Date: 2021-02-19
承启通(福建)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of this application is to provide a method and system for business implementation to solve the problems of poor security and low efficiency of the above-mentioned business methods

Method used

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  • Method and system for business realization
  • Method and system for business realization

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0051] see figure 1 , figure 1 It is a flow chart of a service realization method provided by an embodiment of the present application.

[0052] Such as figure 1 As shown, a service implementation method provided in this embodiment includes:

[0053] Step 11. The Click To Dial (CTD) platform obtains the number of the courier to be delivered through the Customer Relationship Management (CRM) system, as the first number, and obtains the number of the customer to which the courier belongs, as second number.

[0054]Step 12: The CTD platform allocates idle mobile numbers as service numbers to the first number and the second number, and associates and stores the service numbers with the first number and the second number.

[0055] During implementation, multiple mobile numbers can be pre-set. In this step, an idle number that is not currently occupied is selected for allocation. After the courier delivery is completed, the selected mobile number becomes an idle number to wait f...

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PUM

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Abstract

The invention discloses a service realization method and system, which are applied to the technical field of service information management. In a service process, based on a CTD platform, an idle mobile number is randomly allocated to a courier and a client corresponding to the to-be-dispatched express as a service number; the position of the service number is updated; the two parties communicate with each other through the service number transfer; for an express courier, the seen displayed communication number is a service number, and the number of the mobile phone is not the number of the client, so that the privacy of the client is prevented from being leaked, the security is ensured, the displayed communication number seen by the client is the mobile number, the possibility of harassing calls is lower compared with the number of a fixed-line telephone, the call completing rate is increased, and the processing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of business information management, in particular to a method and system for business realization. Background technique [0002] In the express delivery business, the courier needs to contact the customer and notify the customer of the pick-up information. At present, the customer is usually contacted directly by dialing the customer's number through a fixed line. This method has the following disadvantages: First, it is easy to cause the customer's personal information to leak The security is poor, and the second is that the fixed line is easy to be regarded as a harassing call, the connection rate is low, and the business processing efficiency is low. Contents of the invention [0003] The purpose of this application is to provide a method and system for service realization, so as to solve the problems of poor security and low efficiency of the above-mentioned business methods. [0004] The pu...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/029H04W4/16H04W8/02H04W8/18H04W12/02
CPCH04W4/16H04W8/02H04W8/183H04W12/02H04W4/029
Inventor 李静波李桥生
Owner 承启通(福建)科技有限公司