Business processing method, device and apparatus and storage medium

A business processing and call business technology, applied in the field of communications, can solve the problems of long deployment cycle, difficulty in taking into account resource occupation and concurrent performance, etc., and achieve the effect of reducing occupation and improving concurrent performance.

Active Publication Date: 2019-10-11
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The main purpose of the present invention is to provide a business processing method, device, equipment and storage medium, aiming to solve the technical problems of long deployment period and difficulty in balancing resource occupation and concurrent performance in the prior art

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  • Business processing method, device and apparatus and storage medium
  • Business processing method, device and apparatus and storage medium
  • Business processing method, device and apparatus and storage medium

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Embodiment Construction

[0047] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0048] refer to figure 1 , figure 1 It is a schematic structural diagram of a service processing device in a hardware operating environment involved in the solution of the embodiment of the present invention.

[0049] Such as figure 1 As shown, the service processing device may include: a processor 1001 , such as a central processing unit (Central Processing Unit, CPU), a communication bus 1002 , a user interface 1003 , a network interface 1004 , and a memory 1005 . Wherein, the communication bus 1002 is used to realize connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface and a wireless interface. The network interface 1004 m...

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PUM

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Abstract

The invention belongs to the technical field of communication, and discloses a service processing method, device and apparatus and a storage medium. The method comprises the following steps: receivinga call service request triggered by a user through a call component, and determining an identification number of a to-be-processed call service according to the call service request; determining theservice type of the call service corresponding to the identification number according to a pre-constructed mapping relation table; according to the service type and a pre-compiled redefined remote procedure call component, searching TCP long connection required for communication between the call component and the soft switch platform from a pre-constructed transmission control protocol TCP connection pool; and sending the call service request to an event processing interface of the soft switch platform by utilizing TCP long connection, and processing the call service by the event processing interface. By means of the mode, the concurrency performance of the call center is remarkably improved, so that call center services do not need to be deployed on a large number of servers, and the deployment period is effectively shortened while resources are considered.

Description

technical field [0001] The present invention relates to the field of communication technologies, and in particular to a service processing method, device, equipment and storage medium. Background technique [0002] Call centers, also known as customer service centers, originated in the 1930s, initially transferring calls from users to answering desks or specialists. Since then, with the increase of calls and answers to be transferred, an interactive voice response system has been established, which can answer and handle some of the common questions of customers by machines "automatic attendants". A call center in the traditional sense refers to a call response center that mainly uses people to answer the phone, providing customers with various telephone response services. [0003] At present, the call center systems launched by major enterprises, when making outbound calls, specifically use the Hyper Text Transfer Protocol (Hyper Text Transfer Protocol, HTTP) by the corresp...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04M3/51
CPCH04L69/16H04M3/5191H04L67/133
Inventor 杨忠诚陈小建王志鹏
Owner PING AN TECH (SHENZHEN) CO LTD
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