Real-time interactive question and answer consultation system and method

Abstract

The invention discloses a real-time interactive question and answer consultation system and a question and answer method, and the system comprises an account management module, an identity vocationalauthentication module, an intelligent search and classification navigation module, a real-time communication module, an evaluation and complaint module, and a payment and reward module. According to the system, an audio / video real-time communication mode is adopted; efficiency of problem resolution is improved, experts through wiring, high-quality answers are provided; in a real-time connection question and answer consultation mode, the questions can be timely and effectively answered with high probability; the system has the advantages that the knowledge change can be promoted, so that the system forms a virtuous cycle of effectively outputting high-quality knowledge to obtain equivalent values, the consciousness and alertness of the whole society to the knowledge change are fundamentallyimproved, the communication efficiency and quality of the society are remarkably improved, and the improvement of the social production efficiency is further promoted.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a real-time interactive question-and-answer consultation system and method. Background technique [0002] We often encounter various problems in our life and work, so the process of finding and solving problems constitutes an indispensable normal state in life. Generally speaking, when people encounter problems, they seek help from the outside to solve the problem when they cannot solve the problem independently. At this stage, there are mainly the following ways to seek outside help: 1) seek help from relatives and friends around; Find the answer to the problem; 3) Find the solution to the problem through the Internet search engine; 4) Use the Internet question and answer system to leave a message to ask questions and get the answer. [0003] However, the efficiency of the above four ways to solve problems is low, and the answers cannot be obtained in time. Although the latt...

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Problems solved by technology

[0003] However, the efficiency of the above four ways to solve problems is low, and the answers cannot be obtained in time. Although the latter two methods based on the Internet have greatly improved the efficiency compared with the first two traditional methods, most of the time, their performance is still insufficient. As expected, for example, when using search engines to search for answers, it often takes extra effort to screen out the final matching answers to questions; using the Internet question and answer system to leave a message to ask questions can integrate specific question groups to have specific questions , but the method of asking questions through message boards often cannot get accurate answers in a short time, and the timeliness for urgent problems is poor

[0004] On the other hand, at this stage, knowledge monetization channels are mainly through the careful creation of high-quality content (such as text, audio, video and even speeches) by people with knowledge reserves in a certain field, and put them on mainstream content distribution platforms, or Interested consumers voluntarily tip for paid subscriptions or free reading. The above knowledge realization methods have high requirements for knowledge providers, requiring them to spend a lot of time on conception, language organization, etc.

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