Banking business intelligent consulting and handling method and system based on voice interaction

A technology for banking business and voice interaction, applied in the transmission system, voice analysis, voice recognition, etc., can solve the problems of business consulting personnel waiting in line and having too many numbers, and achieve the effect of convenient service and intelligent interaction mode

Pending Publication Date: 2019-11-22
NANJING UNIV OF POSTS & TELECOMM
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

During the peak period of business processing, it is often easy to have too many queue numbers, resulting in a situation where a large number of business consultation or processing personnel wait in line

Method used

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  • Banking business intelligent consulting and handling method and system based on voice interaction
  • Banking business intelligent consulting and handling method and system based on voice interaction
  • Banking business intelligent consulting and handling method and system based on voice interaction

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Embodiment Construction

[0054] The present invention will be further described below in conjunction with the accompanying drawings. The following examples are only used to illustrate the technical solution of the present invention more clearly, but not to limit the protection scope of the present invention.

[0055] A voice interaction-based intelligent banking service consultation and handling system of the present invention, see figure 1 shown, including the following steps:

[0056] Step S1, audio data collection, each consultation terminal uses six-array microphones with sound source localization and noise suppression as an audio collection device to collect voice information of users.

[0057] Audio data acquisition process such as figure 2 shown, including the following process:

[0058]First, wake up the consultation terminal: the user inputs voice information containing wake-up words, and the voice is collected by a six-array microphone with sound source localization and noise suppression...

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Abstract

The invention discloses a banking business intelligent consulting and handling method and system based on voice interaction. The method comprises the following steps: collecting voice information of auser; searching for a matched question from a QA corpus according to the voice information, and searching for an answer corresponding to the question in the QA corpus according to the question; and performing voice synthesis on the answer and feeding back to the user. In the system, bank data management personnel can check and manage related data through data management software, including recording visitor information, classifying problems, checking real-time monitoring, periodically updating data and the like. Knowledge can be rapidly absorbed and utilized, answers which are most satisfactory and most accord with human communication habits are fed back to users, the workload of banking business acceptance personnel can be effectively reduced, and comprehensive intelligent experience isprovided for the users.

Description

technical field [0001] The invention relates to the technical field of business data analysis and processing, in particular to a method and system for intelligent consultation and handling of banking business based on voice interaction. Background technique [0002] Voice interaction has always been the top priority in the development of the field of artificial intelligence. The degree of intelligence of a smart device, to some extent, often depends on the degree to which the system understands the user's intentions during voice interaction. With the maturity of voice recognition technology, voice interaction has been widely used in related fields such as automobiles, mobile phones, and smart homes. Of course, these all belong to the category of chat robots. [0003] At present, for major domestic banking institutions, the banking business handling halls are equipped with manual inquiry business handling windows and a different number of business handling windows. During th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06F16/36G06Q40/02G10L13/04G10L15/10G10L15/22G10L15/26H04L29/08
CPCG06F16/3329G06F16/3344G06F16/374G06Q40/02G10L15/22G10L15/10H04L67/145G10L2015/223G10L13/00G10L15/26H04L67/55H04L67/5683
Inventor 李晓飞丁朔黄尔俊
Owner NANJING UNIV OF POSTS & TELECOMM
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