Data processing method and device of intelligent customer service system, and electronic equipment

Abstract

The embodiment of the invention provides a data processing method and a device of an intelligent customer service system, and electronic equipment, and relates to the technical field of artificial intelligence. The method comprises the following steps: firstly, acquiring session service data and user behavior data of the intelligent customer service system in a set period; determining an index value of each quality evaluation index in a set period based on the session service data and the user behavior data; and determining the service health degree of the intelligent customer service system according to the index value of the quality evaluation index, the service health degree being used for representing the service quality of the intelligent customer service system in a set period. According to the method, the service health degree is determined through the session service data and the user behavior data of the intelligent customer service system; the service health degree is used for evaluating the service quality of the intelligent customer service system, a test set does not need to be maintained, data adopted for evaluation is richer, comprehensive evaluation on the service quality of the intelligent customer service system can be achieved, and the evaluation effect is improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular, the present application relates to a data processing method, device and electronic equipment of an intelligent customer service system. Background technique [0002] Artificial Intelligence (AI) is a theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain the best results. In other words, artificial intelligence is a comprehensive technique of computer science that attempts to understand the nature of intelligence and produce a new kind of intelligent machine that can respond in a similar way to human intelligence. Artificial intelligence is to study the design principles and implementation methods of various intelligent machines, so that the machines have the functions of perception,...

AI Technical Summary

Problems solved by technology

[0005] This application provides a data processing method, device and electronic equipment for an intelligent customer service system, which can solve the following problems in the prior art: the service quality of the intelligent customer service system cannot be evaluated objectively by manual judgment, and The evaluation efficiency is low; testing the service quality of intelligent customer service based on the constructed test set needs to maintain the test set, which is prone to the problem of over-fitting on the test set and poor evaluation results, and the data direction used in the evaluation is relatively single, which is not systematic enough. comprehensive

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