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Customer differentiation management method and device based on big data

A differentiated, big data technology, applied in the Internet field, can solve problems such as customer classification, increasing customer dissatisfaction with hotels, affecting customer reputation and service quality, etc.

Pending Publication Date: 2020-01-24
重庆特斯联智慧科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, most hotel industry merchants have established their own CRM and business management systems, but the existing hotel CRM and business management systems lack the process of classifying customers, resulting in the inability to provide customers with corresponding services according to customer needs Provide customers with different security risk control management measures according to their needs or differences between customers, which will lead to increased customer dissatisfaction with the hotel and affect customer reputation and service quality

Method used

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  • Customer differentiation management method and device based on big data
  • Customer differentiation management method and device based on big data
  • Customer differentiation management method and device based on big data

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Embodiment Construction

[0026] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0027] In this specification, a method and device for differentiated customer management based on big data, a computing device and a computer-readable storage medium are provided, which will be described in detail in the following embodiments.

[0028] figure 1 A structural block diagram of a computing device 100 for analyzing the influence of a person to be analyzed based on persons related to the person to be analyzed is shown ac...

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PUM

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Abstract

The invention discloses a customer differentiation management method and device based on big data, a computing device and a computer readable storage medium. The customer differentiation management method based on big data comprises the steps of collecting related information of customers through big data mining, obtaining categories to which the customers belong according to the collected relatedinformation of the customers, and recommending differentiation management schemes corresponding to the categories to which the customers belong according to the categories to which the customers belong.

Description

technical field [0001] The present invention relates to the field of Internet technology, and in particular to a method and device for differentiated management of customers based on big data, a computing device and a computer-readable storage medium. Background technique [0002] With the continuous development of the hotel service industry at home and abroad, the requirements for business segmentation within the industry are getting higher and higher. For high-end hotel brands, improving the service satisfaction of customers, controlling the safety risks of customers before and after check-in and in the overall process, and providing differentiated service content for customers with different security levels have become more and more important. The main needs faced by merchants. [0003] At present, most hotel industry merchants have established their own CRM and business management systems, but the existing hotel CRM and business management systems lack the process of cl...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06Q30/00G06Q30/06G06Q50/12G06Q50/26
CPCG06Q30/0201G06Q30/01G06Q30/0631G06Q30/0609G06Q50/12G06Q50/26
Inventor 代宇庆李杨
Owner 重庆特斯联智慧科技股份有限公司