Complaint hotspot generation method and device for wireless network

Abstract

The embodiment of the invention discloses a complaint hotspot generation method and device for a wireless network, and the method comprises the steps: screening complaint data according to a complaintreason, and obtaining target complaint data of which the complaint category of the complaint reason is a wireless problem; associating the target complaint data to corresponding base stations, sorting the base stations and determining a central point base station; calculating the distance between the central point base station and each base station, and determining all associated base stations ofwhich the distance with the central point base station is within a preset range according to the calculated distance; and if it is judged that the total complaint amount of all the associated base stations is greater than a preset value, generating complaint hotspots of the central point base station and each associated base station in a preset range. The complaint hotspot is generated by screening the complaint data and determining the central point base station and the associated base station thereof, so that the specific problem and reason of the wireless base station can be determined, automatic early warning of the appearing time, position and detailed data of the complaint hotspot is realized, and the discovery capability and monitoring efficiency of regional complaint amount suddenincrease are improved.

Description

technical field [0001] The embodiments of the present invention relate to the field of communication technologies, and in particular to a method and device for generating complaint hotspots in a wireless network. Background technique [0002] At present, wireless monitoring does not have a relatively effective method for analyzing network complaints. It can only collect the location information of complaint points, query related network resource information through the resource system, and then use the found network cell information or base station information to find performance indicators. The platform and the comprehensive alarm platform query the relevant indicator performance and equipment alarm conditions to determine whether the complaint is caused by a wireless network problem. [0003] Manual complaint analysis process such as figure 1 As shown, after receiving a complaint call, the customer service uploads the complaint information to the complaint information pla...

AI Technical Summary

Problems solved by technology

[0006] Complaint commonality analysis methods are limited: currently only a single complaint community can be analyzed, and in many cases, if there are batch complaints and complaint warnings usually have a certain commonality in geographical location, it cannot be accurately and intuitively judged if only for a single complaint analysis Common problems of complaint reasons and low work efficiency

[0007] Lack of intelligent analysis methods: The analysis of the causes of wireless network complaints will involve three major data platforms. The current manual query method cannot effectively correlate the data of each platform, and the current analysis methods are limited to data analysis without an intuitive display means, it is impossible to provide accurate, effective and timely early warning of common points of complaints and obtain detailed information on related wireless network problems

[0008] Network common problems at the complaint centralized point cannot be located in a timely and effective manner: only the wireless network situation of a complaint point can be judged through manual data screening, and the location of the centralized complaint point cannot be located. In the case of relatively scattered data, the network common problems judged will be lacking. Accuracy and Basis

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