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Transfer aging work order processing method, device and apparatus

A processing method and processing device technology, applied in the field of information processing, can solve problems such as low processing efficiency, and achieve the effect of improving work order processing efficiency

Inactive Publication Date: 2020-02-14
上海燕汐软件信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the existing technology, the division of responsibilities for the complaint work order for the delay of the waybill generally requires manual reference to the order information of the business system to divide the responsible department of the complaint work order, and the processing efficiency is low

Method used

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  • Transfer aging work order processing method, device and apparatus
  • Transfer aging work order processing method, device and apparatus
  • Transfer aging work order processing method, device and apparatus

Examples

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Embodiment Construction

[0022] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application. In the description of the present application, the terms "first", "second" and the like are only used for distinguishing descriptions, and cannot be understood as indicating or implying relative importance.

[0023] Such as figure 1 As shown, this embodiment provides an electronic device 100, including: at least one processor 11 and a memory 12, figure 1 Take a processor as an example. The processor 11 and the memory 12 are connected through the bus 10, and the memory 12 stores instructions that can be executed by the processor 11, and the instructions are executed by the processor 11 to determine the transit timeliness complaint worker according to all the transit timeliness delay information of the parcel during the transit transportation process. Single responsibility attribution.

[0024] Pleas...

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Abstract

The invention provides a transit time efficiency work order processing method, device and apparatus and the method comprises the steps: obtaining a package waybill number corresponding to a transit time efficiency complaint work order when the transit time efficiency complaint work order is received; according to the waybill number, obtaining all transfer time delay information of the parcel in the transfer transportation process; and determining responsibility affiliation of the transit time complaint work order according to the transit time delay information. The responsibility attribution of the transfer timeliness complaint work order is determined according to all the transfer timeliness delay information of the parcel in the transfer transportation process.

Description

technical field [0001] The present application relates to the technical field of information processing, and in particular, relates to a method, device and equipment for processing transit time-limited work orders. Background technique [0002] After the customer submits the logistics order and delivers the package, the logistics company will generate the waybill number corresponding to the package on time according to the order, so that the package can be transported according to the waybill number. This transportation process becomes the logistics transit process. However, with the increasing volume of logistics business, parcels are likely to fail to reach the customer's destination on time due to various reasons during transportation or transfer. Failure to meet customers' needs for logistics punctuality often leads to customer complaints. When a customer initiates a delay complaint on a waybill, it is necessary to divide the responsibilities of the time limitation comp...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06Q10/10
CPCG06Q10/0833G06Q10/103G06Q10/109
Inventor 罗孝德李娟张博李震张姣姣李荣娇孙锦
Owner 上海燕汐软件信息科技有限公司
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