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Customer service information pushing method, device and equipment

A technology of information push and customer service, which is applied in the field of customer service, can solve problems such as impossibility, and achieve the effect of improving accuracy

Pending Publication Date: 2020-06-09
XIAMEN KUAISHANGTONG TECH CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the existing customer service information push scheme generally receives messages from users on the e-commerce platform, and automatically assigns the online customer service with the lowest work saturation according to the work saturation of the online customer service on the e-commerce platform. Answer the message and push the answer to the user. The assigned online customer service is automatic and random. It is impossible to allocate online customer service according to the product category involved in the user's message on the e-commerce platform. Answer the message and push the targeted answer information to the user

Method used

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  • Customer service information pushing method, device and equipment
  • Customer service information pushing method, device and equipment
  • Customer service information pushing method, device and equipment

Examples

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Embodiment Construction

[0029] The present invention will be described in further detail below in conjunction with the accompanying drawings and embodiments. In particular, the following examples are only used to illustrate the present invention, but not to limit the scope of the present invention. Likewise, the following embodiments are only some but not all embodiments of the present invention, and all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0030] The present invention provides a method for pushing customer service information, which can allocate online customer service according to the product categories involved in the user's message information on the e-commerce platform to answer the message in a targeted manner and push the targeted answer information to the user.

[0031] See figure 1 , figure 1 It is a schematic flowchart of an embodiment of the method for pushing customer ser...

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Abstract

The invention discloses a customer service information pushing method, device and equipment. The method comprises the following steps of: performing commodity classification on commodities on an e-commerce platform, constructing a commodity database associated with the commodity classification; and receiving message information of a user on the e-commerce platform, and obtaining a commodity consumption demand of a user corresponding to the message information, allocating network customer service answering the message information of the commodity classification of the commodity associated withthe commodity consumption demand to the user according to the commodity consumption demand and the commodity database, and pushing the targeted answering information to the user. Through the above mode, the network customer service can be allocated according to the commodity category of the commodity involved in the message information of the user on the e-commerce platform to specifically answerthe message information and push the specific answer information to the user.

Description

technical field [0001] The present invention relates to the technical field of customer service, in particular to a method, device and equipment for pushing customer service information. Background technique [0002] With the rapid development of the Internet, the online commodity sales model based on Internet technology has been vigorously developed. When users purchase commodities online, online customer service can provide customer service for users, so as to answer questions for users in the process of purchasing commodities online. [0003] However, the existing customer service information push scheme generally receives messages from users on the e-commerce platform, and automatically assigns the online customer service with the lowest work saturation according to the work saturation of the online customer service on the e-commerce platform. Answer the message and push the answer to the user. The assigned online customer service is automatic and random. It is impossibl...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9535G06Q30/06
CPCG06F16/9535G06Q30/0281G06Q30/0601G06Q30/0631
Inventor 肖龙源李稀敏蔡振华刘晓葳
Owner XIAMEN KUAISHANGTONG TECH CORP LTD
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